客户经理 (远程)
Account Manager (Remote)
关于M3 USA：
M3 USA是医疗健康创新的前沿，为医疗、生命科学、制药等多个领域提供数字解决方案。自2000年成立以来，我们取得了显著增长，这得益于我们的使命——利用互联网打造更健康的未来和更高效的医疗系统。
我们的成功建立在值得信赖的数字平台之上，这些平台在全球范围内与医生群体互动，促进有影响力的医学教育、精准的职业安置和深入的市场研究。M3 USA以充满活力和创新的工作环境而自豪，每位团队成员都为全球健康进步做出贡献。
加入M3 USA意味着成为一支致力于在医疗领域产生重大影响的团队的一员。我们为您提供一个机会，站在医疗健康创新的最前沿，开启一段有意义的职业生涯。把握与M3 USA一起推动变革的机会。
由于持续增长，我们正在招聘一名客户经理，职位隶属于M3 Global Research，这是M3公司的一部分。
关于业务单元：
M3 Global Research是M3 Inc.的一部分，为行业提供最全面、最高质量的市场调研招募和支持服务，与全球70多个国家的受访者建立了联系。
M3 Global Research拥有ISO 20252和27001认证，具备最高质量的数据收集和项目管理能力，涵盖当今使用的各种定量和定性技术。M3的服务涵盖了最先进的统计和态度分析方法，使客户能够为其终端客户提供世界级的产品和服务支持，覆盖多个行业领域。
使命：
客户经理的使命是与客户互动，有效且高效地投标，赢得传统市场调研领域的RFP份额。客户经理将高度专注于与销售副总裁合作，支持现有客户并获取新业务。该职位需要专注于加深现有客户关系，以产生增量业务，并在整个销售过程中为潜在客户提供优质客户服务。
职责包括：
· 负责项目的投标流程，包括对项目成本和可行性有全面理解
· 支持现有业务的维护，通过管理合同和提升销售/交叉销售机会
· 积极主动
查看英文原文
About M3 USA:
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Due to our continued growth, we are hiring for an Account Manager at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Mission:
The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VP’s of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.
Duties Include:
· Owns in bidding process for projects including full understanding of project costs and feasibility.
· Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
· Actively network within existing client contacts for any new business/prospects
· Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
· Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
· Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
· Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
· Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
· Collaborates with partners and vendors to ensure seamless project execution
· Act as the liaison between Sales and Project Managers on all projects
· Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities
- Bachelor’s degree or equivalent work experience required.
- No prior professional experience required; recent graduates are encouraged to apply. Market research experience is a plus but not required.
- Experience in healthcare market research is a plus
- Exceptional ability to multi-task and prioritize requests
- Strong relationship building and customer service skills
- Must have excellent verbal and written communication skills
- Solid time management skills
- Be able to problem solve and seek answers and resolutions to daily issues
- Strong self-discipline and organizational habits
- Excellent presentation skills
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
· Health and Dental
· Life, Accident and Disability Insurance
· Prescription Plan
· Flexible Spending Account
· 401k Plan and Match
· Paid Holidays and Vacation
· Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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