客户成功经理
Customer Success Manager
我们正在寻找一位积极进取的客户成功经理加入我们在EMEA地区的快速增长的商业团队。
该职位适合喜欢建立关系、发现新业务机会，并通过我们的解决方案帮助客户实现目标的人。您将与销售、专业服务和产品团队紧密合作，以优化客户留存率、满意度，并推动关键客户的交叉销售和升级销售计划。
关于OASES：
我们的航空部门提供关键任务软件解决方案，使航空公司、机场和航空服务提供商能够高效且安全地运营。从维护计划和飞行运营到合规性和资源管理，我们的产品帮助客户优化绩效、降低成本并确保法规合规。
作为一家全球专业化软件公司的网络成员，我们的航空团队在保持创业敏捷性的同时，也从Valsoft集团更广泛的共享专业知识、创新和最佳实践中获益。
关于TAG软件集团：
TAG软件集团是一支由经验丰富的投资者和运营商组成的团队，致力于收购、提升和增长服务于中小型企业、企业及公共部门客户的任务关键型软件公司。
作为软件公司永久家园的一部分，我们不是买来卖出。我们的重点是长期合作伙伴关系，保护您的遗产、员工和客户。
我们的内部团队提供高效、透明且对卖家友好的流程，确保交易的速度和确定性。一旦成为TAG的一员，您的公司将获得经过验证的最佳实践、专门的价值创造资源以及我们姐妹公司的扩展生态系统，包括专有的内部技术，帮助您的业务迈向新的高度。
主要职责：
客户关系管理：
- 作为指定客户的首要联系人和值得信赖的顾问。
- 在操作层面和高管层面建立牢固的长期客户关系。
- 定期进行业务回顾，以监控采用情况、表现和价值实现。
客户留存与成功指标：
- 推动整个产品组合中的高客户满意度和NPS表现。
- 确保及时续约，并主动缓解留存风险。
- 监控客户健康评分并采取战略措施提高参与度。
收入增长（交叉销售与升级销售）：
- 识别
查看英文原文
We are looking for a motivated Customer Success Manager to join our growing commercial team in the EMEA region.
This role is ideal for someone who enjoys building relationships, identifying new business opportunities, and helping clients achieve their goals through our solutions. You will work closely with the Sales, Professional Services, and Product teams to optimise customer retention, satisfaction, and drive upsell and cross-sell initiatives across key accounts.
ABOUT OASES:
Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance.
As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group.
ABOUT TAG SOFTWARE GROUP:
TAG Software Group is a team of experienced investors and operators dedicated to acquiring, enhancing, and growing mission-critical software companies serving SMB, enterprise, and public sector customers.
Founded as part of a permanent home for software companies, we don’t buy to sell. Our focus is on long-term partnerships that protect your legacy, employees, and customers.
Our in-house team delivers an efficient, transparent, and seller-friendly process, ensuring speed and certainty of close. Once part of TAG, your company gains access to proven best practices, dedicated value-creation resources, and the extended ecosystem of our sister companies, including proprietary in-house technology including and — helping your business reach the next level.
KEY RESPONSIBILITIES:
Customer Relationship Management:
- Serve as the primary point of contact and trusted advisor for assigned customers.
- Develop strong, long-term customer relationships at both operational and executive levels.
- Conduct regular business reviews to monitor adoption, performance, and value realisation.
Customer Retention & Success Metrics:
- Drive high customer satisfaction and NPS performance across the portfolio.
- Ensure timely renewals and proactively mitigate risks to retention.
- Monitor customer health scores and take strategic actions to improve engagement.
Revenue Growth (Cross-Sell & Upsell):
- Identify opportunities for value expansion within existing accounts.
- Collaborate with Sales teams to propose relevant solutions and services.
- Meet and exceed assigned revenue expansion targets.
Product & Business Understanding:
- Build deep expertise in our products and how customers use them.
- Understand customer workflows, operational challenges, and business objectives.
Future Product Responsibilities:
- Gather customer requirements and translate them into structured PRD documentation.
- Work closely with Product Managers and Development teams to prioritise and implement enhancements.
- Act as the customer advocate internally — ensuring product decisions reflect real-world needs.
Operational Excellence:
- Manage onboarding, training, and adoption programs for new customers or product expansions.
- Track KPIs (usage, adoption, NPS, renewal performance, revenue expansion).
- Maintain accurate customer records in CRM and CS tools.
Cross-Functional Collaboration:
- Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience.
- Communicate customer insights, trends, and risks to leadership.
Requirements
- Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
- 5+ years of experience in customer success or account management.
- Strong communication and presentation skills.
- Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings).
- Experience with CRM systems (e.g., HubSpot).
- Highly organized with a strong attention to detail and a proactive mindset.
- Fluent in English (additional European languages are an asset).
Preferred Qualifications:
- Experience in a software or SaaS environment.
- Familiarity with sales in technical or operational environments.
- Willingness to travel within the EMEA region for client visits or events.
- Team-oriented, ambitious, and eager to grow within an international organization.
Benefits
- Competitive base salary.
- Bonus structure.
- Fully remote.
- Professional development and international career growth opportunities.
- Supportive and dynamic work culture.
- Work with modern technology in a collaborative team environment.
Originally posted on Himalayas