总经理
Managing Director
公司简介
Valsoft 专注于收购和培育垂直市场软件公司。我们的使命是为软件企业打造一个永久的家园，在保留创始人遗产的同时，投资于被收购公司的长期增长和成功。我们运营和管理一个全球范围的全资软件业务组合，为多个垂直领域提供关键任务解决方案。通过实施行业最佳实践，Valsoft 确保及时的整合流程，并采用去中心化模式，通过再投资推动组合公司的快速增长。
职位描述：
该职位为一家公司以及可能的多个公司组合提供关键的运营领导。作为公司的领导者，您将负责制定并实施公司各主要职能的战略计划，包括销售与市场、研发、客户服务、专业服务和人力资源。
您将与领导团队紧密合作，识别、定义并执行实现增长计划和运营目标所需的策略，重点在于提升运营卓越性。该职位对公司的成果负全责，适合一位渴望产生重大影响的积极领导者。
主要职责：
· 负责长期、年度和季度的财务及非财务目标
· 制定并传达清晰的目标和宗旨、战略以及关于增长、收入生成、盈利能力和客户服务的理念
· 管理日常运营，包括销售表现、机会管理、预测、研发能力及客户支持
· 参加推广活动，包括但不限于展会和小组讨论
销售与市场
· 推动收入增长，与销售团队合作识别新机会并执行增长策略，包括交叉销售/升级销售和进入相邻市场
· 制定并实施一流的销售运营和销售基础设施，以实现有效扩展并确保流程纪律
· 制定并维护竞争情报计划，生成行业趋势报告以指导新产品和功能开发
· 提升 Salesforce 及其他内部工具的使用，以提高预测能力，实施目标，并向高管团队和董事会提供可操作的见解
查看英文原文
Description
Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.
The Role:
This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.
You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.
Key Responsibilities:
· Own the long-range, annual, and quarterly financial and non-financial goals
· Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
· Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
· Attend promotional events which include but not limited to tradeshows and panels
Sales and Marketing
· Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
· Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
· Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
· Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
· Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)
· Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
· Manage key relationships with large accounts is mandatory
Customer Care/Customer Success:
· Execute an effective, long-term customer success program for clients
· Implement and maintain client support initiatives
· Facilitate both in-house and client training sessions
· Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
· Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Research and Development:
· Ensure clear product roadmaps are established, followed, and adapted to meet market needs
· Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
· Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
· Facilitate the growth of Product Managers by aligning their activities with job descriptions
Professional services:
· Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
· Establish strategies to increase NRR
· Track on a monthly basis results with the Head of Professional Services
Financial Management:
· Review with Senior Management and the team:
· Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
· Annual, quarterly, and monthly revenue results/forecasts and costs
· Participate in the development of internal department policies and programs to support quality and growth
· Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives
Human resources:
· Partnering with your HR lead in driving talent retention and development, complying with local employment legislation and developing a true local company culture
Growth through M&A:
· Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
· Oversee post-acquisition initiatives to integrate companies into your business, focusing on operational transformation and implementation of efficiencies
Knowledge, Skills and Abilities:
- Proven experience in senior leadership roles within the software or technology sector
- Strong skills in developing and executing strategic business plans across multiple functions
- Demonstrated success in driving revenue growth and market expansion
- Hands-on approach to managing daily operations and improving operational excellence
- Proven track record in leading change management initiatives — bringing teams through restructuring, process redesign, or new ways of working with clarity and buy-in
- Practical understanding of AI and its application to software products and internal operations, with the ability to translate emerging technology into concrete business value and to drive adoption across the organisation
- Exceptional leadership with the ability to inspire and manage cross-functional teams through periods of transformation
- Results-oriented with a focus on achieving targets and continuous improvement
- Strong commitment to customer success and care
- Excellent communication and interpersonal skills for influencing stakeholders and building support for change at all levels
- Innovative, proactive, and adaptable with a collaborative mindset
- Full professional proficiency in English (required)
- Legally authorized to work in Germany / Switzerland / Austria / France
#HeliosSoftware
Originally posted on Himalayas