高级客户经理
Senior Account Manager
GR8_TECH 为运营商打造 B2B iGaming 平台，帮助他们在行业中领先
我们提供全周期、高影响力的科技解决方案，实现规模化发展——从无缝集成和专业咨询到长期运营支持。我们的平台服务数百万活跃玩家，推动实际业务增长。说白了：这就是冠军的 iGaming 平台。
我们在多个时区和地点拥有 1000+ 名 GR8 人才，我们不只是交付技术——我们帮助运营商在品牌、市场和地域上打造成功故事。
我们的雄心驱动我们前进，我们的员工让这一切成为现实。
如果你是精神上的挑战者，行动上的冠军——加入我们吧
为什么这个职位存在：
这个职位的存在是为了保护、稳定并扩展我们高价值的 B2B 平台合作。你将帮助我们实现长期净收入留存目标，通过将复杂的 iGaming 客户关系转化为可预测的高增长收入流，同时确保我们的产品路线图符合真实的市场需求。
你将负责的工作内容：
战略与业务增长
- 负责商业增长计划，定期开展业务评审，对齐客户目标，执行商业续约，并识别交叉销售/升级销售机会。
- 把控并协商复杂的商业提案——包括折扣、SLA 赔偿和重新谈判，在客户满意度和公司盈利能力之间取得平衡。
- 使用 CRM 和 BI 数据工具分析客户投资回报率，主动发现未被挖掘的收入机会并优化产品采用率。
客户倡导与发现
- 将客户的业务指标和组织结构转化为对内部 GR8_TECH 团队有操作性的产品和运营反馈。
- 在内部传达客户的目标，同时保持对平台能力的现实认知，提前指出流失或集成风险。
- 通过直接沟通和结构化满意度调查收集原始客户反馈，持续推动平台开发。
交付与运营卓越
- 推动新签约账户的平台上线，引导他们完成初始配置阶段。
- 协调法律、合规、财务、产品和客服团队，解决运营瓶颈，确保客户体验顺畅无阻。
- 在 CRM、JIRA 和 Confluence 中跟踪、跟进并系统化记录所有客户请求和功能更新。
跨团队领导力与专业知识传递
- 指导和提升内部团队成员，为新入职人员组织培训课程，分享专业知识和经验。
查看英文原文
GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
WHY THIS ROLE EXISTS:
This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
WHAT YOU’LL DRIVE:
STRATEGY & BUSINESS GROWTH
- Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
- Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
- Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
CLIENT ADVOCACY & DISCOVERY
- Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
- Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
- Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
DELIVERY & OPERATIONAL EXCELLENCE
- Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
- Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
- Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
CROSS-TEAM LEADERSHIP & EXPERTISE TRANSFER
- Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
- Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
WHAT MAKES YOU A GR8 FIT:
MUST-HAVE
- 3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role).
- Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
- English proficiency at B2 level or higher.
- Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
- Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
- Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
- Resilience and empathy in communication.
- A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
- Excellent time management skills and ability to prioritize effectively.
NICE-TO-HAVE
- Experience training or mentoring junior Account Managers.
- Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
- A strong network of existing operator contacts in the iGaming industry.
WHY YOU’LL LOVE WORKING HERE:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
OUR CULTURE & CORE VALUES:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.