客户关怀代理 – 数字分行全球 (m/f/d) 双语 (德语、英语及西班牙语)
Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)
我们现有的团队正在迅速扩张，并且正在战略性地扩展。我们一起继续打造现代化的高端服务，通过电话、电子邮件和视频，全天候为客户提供个人和数字化的支持。你的角色特别之处在于：你不仅在出现问题时为客户提供帮助，在提车前的预登记阶段也会支持他们，引导他们安全地完成下一步，并一直陪伴到他们最终上车准备出发。你将个人服务与数字解决方案、现代技术以及真正的影响力结合在一起——你将成为一个持续通过专业能力和活力成长的团队的一员。你的亮点是，你将一次预订转化为顺畅的出行体验
你在SIXT的角色
· 你通过电话、电子邮件和视频全天候（24/7）支持我们的客户
· 你引导客户完成整个提车流程——从验证和数字提车到旅程开始，确保一切顺利进行
· 你在视频通话中贴近客户，以易懂的方式解释流程，并在数字流程引发疑问时提供安心
· 你回答有关预订、租赁和提车的问题，并协助完成预订
· 你审查客户数据，并在信息缺失或需要澄清时快速找到解决方案
· 你开展国际工作，并与各国的SIXT站点合作，确保我们的客户能够顺利上路，没有绕道
· 你推荐合适的商品和服务，使租车体验更加完善
你的技能很重要
· 客户导向——你能够快速识别需求和问题，提前思考一步，并可靠地引导客户找到解决方案
· 语言能力——你精通德语、英语和西班牙语
· 沟通能力——你能够用简单明了的语言解释复杂流程，在视频通话中自信而真实地表达自己，并在困难情况下找到合适的语气
· 数字亲和力——你自然地使用现代工具（包括视频通话）、数字流程和技术解决方案
· 灵活性——你在动态环境中感到舒适，并愿意参与24/7轮班制度，包括周末和节假日
· 团队合作——你喜欢与来自不同国家的同事和跨边界团队合作
· 销售敏锐度——你能够识别相关的附加需求
查看英文原文
Our existing team is growing rapidly and is being strategically expanded Together, we are continuing to build out our modern premium service, supporting our customers 24/7 personally and digitally by phone, email, and video What makes your role special: you're not just there for our customers when something goes wrong You support them even before pick-up during preboarding, guide them safely through the next steps, and stay by their side until they're finally in the car and ready to go You combine personal service with digital solutions, modern technology, and real room to make an impact — and you'll become part of a team that continues to grow through its expertise and energy Your highlight you turn a reservation into a smooth start into mobility
YOUR ROLE AT SIXT
· You support our customers by phone, email, and video, around the clock, 24/7
· You guide customers through the entire pick-up process — from verification and digital pick-up through to the start of their journey — ensuring everything runs smoothly
· You are close to the customer in video calls, explain processes in an understandable way, and provide reassurance, especially when digital workflows raise questions
· You answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookings
· You review customer data and quickly find solutions when information is missing or something needs to be clarified
· You work internationally and, together with SIXT stations in various countries, ensure that our customers get on the road without detours
· You recommend suitable products and services, making the rental experience even better
YOUR SKILLS MATTER
· Customer Orientation — You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solution
· Language Skills — You speak fluent German, English, and Spanish
· Communication Skills — You can explain complex processes in simple terms, present yourself confidently and authentically in video calls, and find the right tone even in challenging situations
· Digital Affinity — You naturally use modern tools (including video calling), digital processes, and technical solutions in your daily work
· Flexibility — You feel comfortable in a dynamic environment and are willing to work in a 24/7 shift model including weekends and public holidays
· Teamwork — You enjoy collaborating with international colleagues and teams across borders
· Sales Instinct — You recognize relevant additional needs and can convincingly recommend suitable products and services
WHAT WE OFFER
· Customer Orientation — You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solution
· Permanent Contract (Contrato Indefinido) A stable project with opportunities for progression
· AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work We invest in every team member's AI journey encouraging experimentation, building knowledge, and making sure you're ahead of the curve
· Attractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment Salary: €22,800 gross per year (12 payments) plus €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h
· Flexible Remote Work Model You can work from anywhere in Spain
· Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT
· Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card
· Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!