执行虚拟助理(CRM、客户开发与行政支持 – 法律合规)
Executive Virtual Assistant (CRM, Lead Management & Administrative Support – Leg
职位概述
我们正在寻找一位高度主动的执行型虚拟助理,以支持一家专注于商业法和移民法的不断发展的律师事务所。
该事务所为公司、投资者、医疗组织和个人提供公司法律事务和基于雇佣的移民途径方面的建议。该职位将协助律师进行客户线索管理、CRM更新、行政协调和运营支持,以确保客户咨询和业务发展机会得到高效处理。
理想的候选人应具备资源获取能力、主动性及解决问题的能力。该职位不应只是执行指令,而是能够预判需求、组织工作流程,并提出有助于事务所更高效运作的改进建议。
主要职责
客户线索收集与CRM管理
- 管理来自营销渠道的客户线索
- 在CRM(GoHighLevel)中跟踪所有咨询
- 确保线索正确分类并及时更新
- 收集潜在客户的初步信息,包括:
- 法律事务类型
- 需要的移民或商业服务
- 安排律师与潜在客户之间的咨询
- 维护准确的CRM记录和线索历史
- 跟踪咨询结果并相应更新线索状态
客户沟通与跟进
- 通过以下方式跟进潜在客户:
- 电子邮件
- 短信
- 电话(如需)
- 维护结构化的跟进时间表
- 确认预约并确保客户在咨询前获得所需信息
- 跟踪线索是否转化为客户并相应更新CRM
行政与高管支持
- 管理会议安排和日历协调
- 组织与客户相关的沟通和提醒
- 维护有关待办任务或客户跟进的内部笔记
- 支持事务所的行政组织工作
收件箱监控与任务协调
- 查看收到的电子邮件并识别需要关注的信息
- 标记需要回复或跟进的邮件
- 维护关于邮件任务的笔记或提醒
- 通过突出优先级通信帮助律师保持条理清晰
- (该职位不一定需要直接回复邮件,但可能根据工作流程发生变化。)
市场营销与电子邮件活动支持
- 协助大规模电子邮件活动
- 使用提供的内容设置批量电子邮件
- 支持在系统内设置自动化电子邮件通讯
查看英文原文
Position Overview
We are seeking a highly proactive Executive Virtual Assistant to support a growing law practice specializing in Business Law and Immigration Law.
The firm advises companies, investors, healthcare organizations, and individuals on corporate legal matters and employment-based immigration pathways. The role will support the attorney with lead management, CRM updates, administrative coordination, and operational support to ensure client inquiries and business development opportunities are handled efficiently.
The ideal candidate is resourceful, proactive, and solution-oriented. Rather than simply executing instructions, this person should be able to anticipate needs, organize workflows, and suggest improvements that help the firm operate more efficiently.
Key Responsibilities
Lead Intake & CRM Management
- Manage incoming leads from marketing channels
- Track all inquiries within the CRM (GoHighLevel)
- Ensure leads are properly categorized and updated
- Collect initial information from prospective clients regarding:
- Type of legal matter
- Immigration or business services required
- Schedule consultations between the attorney and prospective clients
- Maintain accurate CRM records and lead history
- Track consultation outcomes and update lead status accordingly
Client Communication & Follow-Up
- Follow up with prospective clients through:
- Text
- Phone (when needed)
- Maintain structured follow-up timelines for leads
- Confirm appointments and ensure clients have required information before consultations
- Track whether leads convert into clients and update CRM accordingly
Administrative & Executive Support
- Manage meeting scheduling and calendar coordination
- Organize client-related communications and reminders
- Maintain internal notes regarding pending tasks or client follow-ups
- Support administrative organization of the practice
Inbox Monitoring & Task Coordination
- Review incoming emails and identify messages requiring attention
- Flag emails that require responses or follow-up
- Maintain notes or reminders regarding email tasks
- Help the attorney stay organized by surfacing priority communications
- (The role does not necessarily require replying to emails directly but may evolve depending on workflow.)
Marketing & Email Campaign Support
- Assist with mass email campaigns
- Set up bulk email messages using provided content
- Support the setup of automated email communications within the CRM
- Utilize AI tools where helpful to generate simple email drafts or templates
- (This role does not require advanced marketing or social media management.)
Tools & Systems
- Preferred experience with:
- GoHighLevel (CRM) – highly preferred
- Microsoft Office Suite
- Excel
- Word
- PDF document management
- Nice to have:
- CRM management experience
- Email automation tools
- AI tools for drafting communications
Ideal Candidate Profile
- We are looking for someone who is:
- Highly proactive and self-driven
- Organized and detail-oriented
- Comfortable managing leads and business inquiries
- Able to track multiple follow-ups and maintain structured workflows
- Resourceful and capable of identifying opportunities to improve processes
- Professional and confident communicating with potential clients
- Able to work independently with minimal supervision
- The client is specifically seeking someone who can think critically, use common sense, and proactively identify ways to support the business beyond basic task execution.
Industry Context
- The law practice focuses on two primary areas:
- Business Law
- Corporate legal advisory
- Commercial transactions
- Strategic legal guidance for companies across industries
- Immigration Law
- Employment-based visas
- Investment immigration pathways
- Physician and healthcare immigration programs
- Work visas and permanent residency applications
- The assistant will primarily support client intake, lead management, and administrative coordination related to these services.
Long-Term Opportunity
· This role is intended to be long-term and may expand as the firm continues to grow. Over time, the assistant may take on additional responsibilities as processes become more streamlined.
Working Hours
- Full-Time
- Preferred schedule:
- 9:00 AM – 6:00 PM ESTor
- 9:30 AM – 5:30 PM EST
Originally posted on Himalayas