客户成功专员
Customer Success Specialist
加入Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
客户成功专员
全职 · 远程（美国东部时间）
关于该职位
在这个职位中，你将从客户入职到续约全程负责客户关系。
你将成为客户的首要联系人，引导客户完成所有流程。你清晰的沟通能力、时间管理能力以及使用自动化工具的能力对于保持项目进度和让客户保持热情至关重要。
你将负责
- 通过结构化的启动会议和里程碑计划入职新客户
- 使用Zapier或Make等工具管理时间线和自动化任务流程
- 与客户和内部团队进行清晰主动的沟通
- 快速解决出现问题并保持交付顺利进行
- 通过持续提供优质的客户体验来支持续约
你将带来的
- 客户关系管理经验
- 使用自动化工具的实际经验（Zapier或Make是必须的）
- 强大的沟通能力和自信地通过Zoom主持会议
- 熟练管理时间线、工作流程和CRM系统
- 冷静、积极且高度有条理
- 附加优势：熟悉B2B环境
为什么这个职位独特
- 你将塑造一家高增长工作室的客户成功职能
- 你将在内容、技术和战略的交汇处工作
- 你将帮助将创意想法转化为客户喜爱的可扩展系统
请注意
完整填写申请表非常重要。作为申请流程的一部分，你需要录制一段视频。如果你的申请成功，你会收到一封确认下一步的邮件——视频是面试流程的第一步。如果你没有录制视频，我们将无法考虑你申请任何开放职位。
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)
ABOUT THE ROLE
In this role, you’ll lead client relationships from onboarding through renewal.
You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
WHAT YOU’LL DO
- Onboard new clients with structured kickoff calls and milestone planning
- Manage timelines and automate task flows using tools like Zapier or Make
- Communicate clearly and proactively with clients and internal teams
- Troubleshoot issues quickly and keep delivery running smoothly
- Support renewals by consistently delivering a strong client experience
WHAT YOU BRING
- Experience managing client relationships
- Hands-on experience with automation tools (Zapier or Make is a must)
- Strong communication skills and confidence leading calls over Zoom
- Comfortable managing timelines, workflows, and CRM systems
- Calm, proactive, and highly organized
- Bonus: familiarity with B2B environment
WHY THIS ROLE IS UNIQUE
- You’ll shape the customer success function at a high-growth studio
- You’ll work at the intersection of content, tech, and strategy
- You’ll help turn creative ideas into scalable systems that clients love
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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