首席产品设计师
Principal Product Designer
我们是一个致力于塑造可观测性未来的世界级创新者和先驱者团队。在New Relic，我们构建了一个智能平台，使企业能够在以人工智能为先的世界中蓬勃发展，通过提供对其复杂系统的无与伦比的洞察力。随着我们全球影响力的不断扩大，我们正在寻找充满热情的人才加入我们的使命。如果您准备好帮助世界一流的公司优化其数字应用，我们邀请您探索在这里的职业生涯！
**高级产品设计师 – 基础设施**
#### **您的机会**
作为New Relic基础设施设计团队的高级产品设计师，您将制定设计愿景，帮助工程师理解并操作其应用程序下的系统——包括云环境、Kubernetes、主机、网络性能（包括基于eBPF的仪器）和数据库，直接与VP和SVP级别的工程和产品领导合作，打造具有可衡量业务影响的路线图。您将在美国和印度之间协作，将密集的基础设施遥测数据转化为在真正出现问题时依然可靠的界面。
我们更关注您如何思考，而不是您之前已经交付了什么。这个职位适合那些对复杂技术系统真正感兴趣、有实际经验的人——他们有挖掘不熟悉领域、向工程师提出好问题并建立真实熟练度的记录，而不是将底层技术视为黑盒。直接的可观测性经验是加分项，而非必需条件。对于这个职位的期望是，一个人能在问题模糊的情况下生成解决问题所需的想法，并通过这种复杂性进行领导，而不是等待别人来定义它。
您将在基础设施设计团队中设定工艺和设计系统标准，指导单个直接小组之外的高级和中级设计师，并作为一位可见的设计领导者被部门内外的团队所认可，随着我们在自身设计工作流程中使用AI的方式不断发展。这是一个位于印度的远程职位，每天与美国团队有紧密的重叠时间。
#### **您将负责**
- **基础设施与复杂数据可视化**：设计仪表板和可视化工具，使云、Kubernetes、主机、网络和数据库的遥测数据易于理解——减少工程师在压力下排查问题时的认知负担。
- **系统一致性与安全用户体验**：推动跨所有产品的统一性，确保用户在面对故障时仍能顺畅操作。
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Principal Product Designer – Infrastructure**
#### **Your opportunity**
As a Principal Product Designer on New Relic's Infrastructure design team, you'll set the design vision for how engineers understand and operate the systems underneath their applications — cloud environments, Kubernetes, hosts, network performance (including eBPF-based instrumentation), and databases, partnering directly with VP- and SVP-level engineering and product leadership to shape a roadmap with measurable business impact. You'll work across the US and India to turn dense infrastructure telemetry into interfaces that hold up when something is actually on fire.
We care more about how you think than what you've already shipped. This role is built for someone with genuine, demonstrated curiosity about how complex technical systems work — someone who has a track record of digging into unfamiliar domains, asking good questions of engineers, and building real fluency rather than treating the underlying technology as a black box. Direct observability experience is a plus, not a prerequisite. The expectation for this role is someone who generates the ideas required to solve a problem even when it's ambiguous, and who leads through that complexity rather than waiting for someone else to define it.
You'll set craft and design-system standards across the Infrastructure design team, mentor senior and mid-level designers beyond a single direct pod, and be a visible design leader recognized by teams inside and outside the department as we evolve how we use AI in our own design workflow. This is a remote role based in India, working in close daily overlap with a US-based team.
#### **What you'll do**
- **Infrastructure & complex data visualization**: Design dashboards and visualizations that make cloud, Kubernetes, host, network, and database telemetry legible — reducing cognitive load for engineers troubleshooting under pressure.
- **System coherence & fail-safe UX**: Champion coherence across the Infrastructure surface, designing interaction patterns that guide platform engineers and SREs safely through incident response and root-cause investigation.
- **Own the product vision**: Lead the creation of new product vision for Infrastructure with a clear line to business revenue impact, serving as the primary design point of contact across product, engineering, and go-to-market.
- **Go deep on the technology**: Build real fluency in the systems you're designing for — cloud architecture, container orchestration, network protocols, eBPF, database internals — through direct conversations with engineers, hands-on exploration, and a genuine appetite for the technical detail most designers skip.
- **User research**: Plan and run interviews and usability testing with SREs, platform engineers, and DevOps practitioners to validate design direction and keep the roadmap grounded in how these users actually work.
- **AI-forward evolution**: Partner with engineering and product to bring AI-assisted diagnostics and anomaly detection into the infrastructure experience, applying the same curiosity to new AI tooling that you bring to the underlying systems.
- **Team leadership & craft**: Set the craft bar across Infrastructure design, mentor senior and mid-level designers, and represent the team's design perspective directly to VP and SVP stakeholders.
- **Design at scale**: Drive large-scale, cross-team design initiatives within Infrastructure, and partner with principal designers across Product Platform and Growth & Monetization to keep the broader platform coherent as it expands.
#### **This role requires**
- 12+ years of professional experience in product or UX design, with a portfolio showing complex, data-heavy B2B SaaS or enterprise work.
- Demonstrated, innate curiosity about technology — evidence that you've taught yourself unfamiliar technical domains in past roles, not just applied design process to whatever was handed to you.
- Experience designing for technical personas (software engineers, SREs, DevOps, platform engineers), or a clear, credible path to ramping into this audience quickly.
- Real skill in user research: interviews, usability testing, and synthesis that changes product direction, not just validates it.
- Advanced proficiency in Figma and experience building or contributing to component-based design systems at scale, including a demonstrated ability to design systems-level solutions rather than instance by instance.
- Solid grasp of WCAG 2.1 AA and assistive technologies, with the ability to independently troubleshoot accessibility issues and mentor others on accessible design practices.
- Ability to connect design work to business outcomes — mapping initiatives to KPIs/OKRs and making the case for design decisions in terms product and engineering partners respect, including a track record of tying design work to measurable revenue impact, not just usability metrics.
- Strong written and verbal English, and comfort working with a distributed team across US and India time zones.
- A track record operating independently across multiple teams in a complex environment, with real experience partnering directly with VP- or SVP-level stakeholders on strategic initiatives.
- An external professional presence in the design community — conferences, writing, mentorship beyond New Relic — consistent with the seniority of this level.
#### **Bonus points if you have**
- Direct experience in observability, infrastructure monitoring, cloud platforms (AWS, Azure, GCP, OCI), or adjacent developer-facing tooling.
- Prior exposure to designing for AI-assisted or LLM-based tools, and comfort prototyping with AI-native tools (Figma AI, Cursor, Claude Code, etc.).
- A working understanding of frontend fundamentals (HTML, CSS, React) that makes engineering handoff smoother.
- Strong facilitation skills for cross-functional design sprints and workshops.
#### **BUSINESS GOALS**
This hire addresses cognitive overload during infrastructure incident response — the gap between a high-level "something's wrong" signal and the granular cloud, cluster, host, network, or database trace that explains why. As New Relic's Infrastructure suite absorbs more surface area (AI-agent observability, expanding eBPF coverage, deeper database monitoring), we need a design leader who can set a portfolio-level vision for that complexity — one with a credible line to business revenue and adoption, not just a well-designed feature. The end goal is the same one driving the whole design org right now: bringing AI into the diagnostic workflow to cut customer mean-time-to-resolution.
**What are the key milestones or business outcomes this person must deliver in Year 1 to be considered a successful hire?**
1. Unify infrastructure workflows: audit and connect monitoring and mitigation pathways across cloud, Kubernetes, host, network, and database surfaces, establishing a portfolio-level design vision with measurable adoption and revenue impact, not just shared visual patterns.
2. AI-assisted diagnostics: deliver initial UX architecture and human-in-the-loop interaction models for AI-assisted anomaly detection and root-cause analysis in Infrastructure.
3. Process maturation: help standardize cross-functional design review between design, product, and engineering on complex telemetry pipelines (OpenTelemetry, eBPF-based instrumentation).
4. Research cadence: stand up a continuous research loop with SREs and platform engineers to keep the roadmap grounded in real operating conditions, not assumptions.
5. Executive partnership: build a working relationship with VP/SVP engineering and product leadership, and with peer principal designers across Product Platform and Growth & Monetization, so Infrastructure's design vision holds together with the rest of the platform.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)