培训助理
Trainer Assistant
职位描述：
培训助理通过支持已有的培训模块、组织入职培训以及协助创建基础教学材料来支持学习计划。该职位确保客户了解核心金融科技流程、工具和监管要求。
职责：
- 为培训师和客户提供培训材料（幻灯片、培训文档等）。
- 根据提供的课程内容，协助培训师进行面对面或在线的培训课程。
- 协助培训师开发和更新培训内容和操作指南。
- 进行基本的评估、测验和评价以衡量学习成果。
- 为需要额外指导的客户提供一对一辅导和支持。
- 维护培训记录，确保文档准确并及时更新。
- 协助安排日程、跟踪出勤情况和准备材料等后勤工作。
- 收集学员反馈并报告改进建议。
- 协助举办线上直播活动。
要求：
- 本科及以上学历或同等经验。
- 1–2年在银行或相关金融科技领域的培训、客户服务或运营经验。
- 具备良好的沟通和演讲能力。
- 熟练使用微软办公软件（制作幻灯片、培训材料等）。
- 对金融科技概念有基本了解，如数字支付、合规基础、KYC或客户运营。
- 能够快速学习新系统和流程，注重细节，适应行政工作。
- 优先考虑有LMS工具、在线学习平台或工作流系统经验者。
作为一家具有前瞻性的软件供应商，Computer Services, Inc.（CSI）通过开放灵活的技术帮助社区和区域金融机构解决客户的需求。除了其获奖的核心银行平台，还包括最新的贷款、数字银行、支付、金融犯罪预防和网络安全技术。依托60年来的个性化服务传统，CSI正在塑造银行业的未来，并赋能客户与竞争对手抗衡。有关CSI的更多信息，请访问
CSI为员工提供富有成效和挑战性的职业机会。在确定薪资时，我们会考虑多种因素，如您的技能、资质、经验和所在地。除具有竞争力的薪资外，该职位还享有绩效奖励。
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Job Description:
The Trainer Assistant supports learning initiatives by supporting established training modules, facilitating onboarding sessions, and assisting in the creation of basic instructional materials. This role ensures clients understand core fintech processes, tools, and regulatory requirements.
Responsibilities:
- Create training materials for trainers and customers (slide decks, training docs, etc..).
- Assist trainers with instructor-led training sessions (virtual or in-person) based on provided curriculum.
- Support trainers in developing and updating training content and job aids.
- Conduct basic assessments, quizzes, and evaluations to measure learning outcomes.
- Provide 1:1 coaching and support to customers needing additional guidance.
- Maintain training records and ensure documentation is accurate and up to date.
- Assist with logistics such as scheduling, tracking attendance, and preparing materials.
- Gather learner feedback and report improvement suggestions.
- Will assist with hosting of live, virtual events.
Requirements:
- Bachelor’s degree or equivalent experience.
- 1–2 years of experience in training, customer service or operations in banking, or related fintech roles.
- Strong communication and presentation skills.
- Strong MS Office skills (creating slide decks, training materials, etc...)
- Basic understanding of fintech concepts such as digital payments, compliance basics, KYC, or customer operations.
- Ability to learn new systems and processes quickly. Detail-oriented and comfortable with administrative tasks.
- Preferred: Experience with LMS tools, e-learning platforms, or workflow systems.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Originally posted on Himalayas