患者协调员
Patient Coordinator
加入Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
职位名称：患者协调员
地点：远程（拉丁美洲）
时区：必须与美国东部时间（EST）工作时间重叠
职位概述
患者入组与护理协调员是潜在患者的第一个接触点。该职位专注于提供支持性的、以患者为中心的体验，主要通过短信和电话交流，引导个人顺利从初步咨询到安排的会诊。
这是一个全职、需要轮班的工作，要求在指定时间内保持持续可用性，以便及时响应新咨询。在这个职位上取得成功需要同理心、响应能力和让患者从第一次互动就感到被倾听和关心的能力。
主要职责
- 及时回应潜在患者的短信和电话咨询。
- 引导温暖、富有同理心的入组对话，了解患者的需求和目标。
- 使用Calendly和内部系统安排会诊。
- 在CRM和EMR平台中准确记录患者信息和笔记。
- 及时跟进，培养参与度并支持安排。
- 保持文档的条理性，同时确保保密性和数据准确性。
所需资格
- 2年以上患者入组、护理协调、医疗前台或医疗客户支持相关工作经验。
- 优秀的英语书面和口语沟通能力。
- 良好的人际交往能力，具有自然的同理心和以患者为中心的方法。
- 能够适应结构化的轮班环境，在指定时间内保持持续响应。
- 熟练使用Google Workspace和基本的电子表格管理（Excel或Google Sheets）。
- 必须有远程工作经验。候选人必须熟练使用远程协作工具（如Slack、Zoom、Google Workspace、Asana或类似工具），并且最好曾与美国或英国的公司合作过。没有这方面经验的申请将不被考虑。
优先资格
- 曾支持过美国医疗机构或远程医疗实践的经验。
- 熟悉CRM或EMR系统，如Go High Level、DrChrono或类似系统。
- 具有健康、脊椎按摩、物理治疗或私人医生环境的背景。
工具与技术
- Go High Level（CRM）
- Dr Chrono（EMR）
- Calendly
- Google Workspace
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
JOB TITLE: PATIENT COORDINATOR
Location: Remote (LATAM)
Time Zone: Must overlap with US Eastern Time (EST) business hours
Role Overview
The Patient Intake & Care Coordinator is the welcoming first point of contact for prospective patients. This role is focused on delivering a supportive, patient-centered experience—primarily through SMS and phone conversations—while guiding individuals smoothly from initial inquiry to scheduled consultation.
This is a full-time, on-call position requiring consistent availability during assigned hours to respond promptly to new inquiries. Success in this role requires empathy, responsiveness, and the ability to make patients feel heard and cared for from the very first interaction.
Key Responsibilities
- Respond promptly to inbound SMS and phone inquiries from prospective patients.
- Lead warm, empathetic intake conversations to understand patient needs and goals.
- Schedule consultations using Calendly and internal systems.
- Accurately capture patient details and notes in CRM and EMR platforms.
- Conduct timely follow-ups to nurture engagement and support scheduling.
- Maintain organized documentation while ensuring confidentiality and data accuracy.
Required Qualifications
- 2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support roles.
- Excellent written and spoken English communication skills.
- Strong interpersonal skills with a naturally empathetic and patient-focused approach.
- Comfortable working in a structured on-call environment with consistent responsiveness during assigned hours.
- Proficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).
- Prior remote work experience is required. Candidates must be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar) and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Experience supporting US-based healthcare providers or telehealth practices.
- Familiarity with CRM or EMR systems such as Go High Level, DrChrono, or similar.
- Background in wellness, chiropractic, physical therapy, or concierge medicine environments.
Tools & Technology
- Go High Level (CRM)
- Dr Chrono (EMR)
- Calendly
- Google Workspace
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming the next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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