客户入职专员
Customer Onboarding Specialist
薪资：每月29 000 – 32 000南非兰特
Remote Recruitment正在为一家英国公司招聘一名客户入职专员，工作地点为南非，全远程办公。你将负责英国公司新客户的前30天——确保设置正确、期望明确，没有人会不清楚接下来会发生什么。
如果你喜欢引导人们完成新事物，比如使用清晰的清单，并希望在南非家中与一家英国企业建立长期职业发展，那么这将是一个合适的选择。
主要职责
- 与新客户进行欢迎和设置电话
- 引导客户完成账户配置和首次使用
- 跟踪入职进度并跟进未完成的步骤
- 准备入职文档和简短的操作指南
- 将完成的账户移交给支持或成功团队
- 收集反馈并标记常见的障碍点
所需条件
- 在入职、客户成功、培训或账户支持方面有经验
- 熟练进行视频通话并能简单明了地解释问题
- 有使用CRM或客户平台的经验
- 英语书面和口语能力强，做事有条理
- 稳定的光纤网络连接、可用的笔记本电脑和安静的工作环境
加分项
- 有将客户接入SaaS产品的经验
- 熟悉HubSpot、Intercom或Notion等工具
- 有构建模板或入职清单的经验
提供的福利
- 100%远程办公——可在南非任何地方工作
- 工作时间：英国时间上午09:00–下午17:00（南非标准时间上午11:00–下午19:00），周一至周五
- 与稳定的英国雇主签订长期职位
- 在整个任职期间，Remote Recruitment团队会提供持续的支持
如果这个职位符合你的期望，请附上你的简历申请，我们会尽快与你联系。
最初发布于Himalayas
查看英文原文
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Onboarding Specialist for a UK-based employer, fully remote from South Africa. You will own the first 30 days of a UK company’s new customers — setup done right, expectations set, and nobody left wondering what happens next.
A good fit if you enjoy guiding people through something new, like a clear checklist, and want a long-term career with a UK business from home in South Africa.
Key responsibilities
- Run welcome and setup calls with new customers
- Guide customers through account configuration and first use
- Track onboarding progress and chase outstanding steps
- Prepare onboarding documentation and short how-to guides
- Hand completed accounts to the support or success team
- Gather feedback and flag common sticking points
What you'll need
- Experience in onboarding, customer success, training or account support
- Confident running video calls and explaining things simply
- Experience with a CRM or customer platform
- Strong written and spoken English and a well-organised approach
- A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
- Experience onboarding customers onto a SaaS product
- Familiarity with tools such as HubSpot, Intercom or Notion
- Experience building templates or onboarding checklists
What's on offer
- 100% remote — work from anywhere in South Africa
- Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
- Long-term placement with a stable UK employer
- Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas