电子邮件支持专员
Email Support Specialist
薪资：每月29,000 – 32,000兰特
Remote Recruitment正在为一家英国雇主招聘一名电子邮件支持专员，工作地点为南非，完全远程。你将负责一家英国公司的电子邮件支持队列——提供清晰的书面答复，保持工单整洁，响应时间符合要求。
这个职位适合一位擅长写作的人，希望第一次就正确解决问题，并在南非居家办公，与英国企业建立长期职业发展的人。
主要职责
- 在约定的响应时间内准确清晰地回复客户邮件
- 调查问题并跟进直至解决
- 保持工单记录、标签和备注的准确性
- 对复杂案例进行书面总结并上报
- 发现重复性问题并通知团队
- 参与帮助文章和常用回复模板的编写
你需要具备
- 在电子邮件、工单或书面客户服务岗位的工作经验
- 使用过如Zendesk、Freshdesk或Intercom等客服工具的经验
- 英语书面表达优秀，语气自然专业
- 能够适应响应时间目标
- 稳定的光纤网络连接、可用的笔记本电脑以及安静的工作环境
加分项
- 有支持英国或国际客户的经验
- 熟悉知识库或帮助中心
- 有同时处理在线聊天和邮件的经验
我们提供的福利
- 100%远程办公——可以在南非任何地方工作
- 工作时间：英国时间上午09:00–下午17:00（南非标准时间上午11:00–下午19:00），周一至周五
- 与稳定的英国雇主长期合作
- 在整个工作期间，Remote Recruitment团队会持续提供支持
如果你觉得这个职位适合你，请提交你的简历，我们会尽快与你联系。
最初发布于Himalayas
查看英文原文
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
- Answer customer emails clearly and accurately within agreed response times
- Investigate issues and follow them through to resolution
- Keep ticket records, tags and notes accurate
- Escalate complex cases with a clear written summary
- Spot recurring problems and flag them to the team
- Contribute to help articles and saved reply templates
What you'll need
- Experience in an email, ticket or written customer support role
- Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
- Excellent written English with a natural, professional tone
- Comfortable working to response-time targets
- A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
- Experience supporting a UK or international customer base
- Familiarity with a knowledge base or help centre
- Experience with live chat alongside email
What's on offer
- 100% remote — work from anywhere in South Africa
- Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
- Long-term placement with a stable UK employer
- Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas