投资者关系（亚太区），日语使用者
Investor Relations (APAC), Japanese Speaker
**职位描述**
- iCapital在运营与投资产品管理（OIPM）组织内的投资者关系团队正在寻找一位助理副总裁，以支持公司在亚太地区不断扩大的客户群。该职位适合一位经验丰富的投资者关系专业人士，在快节奏、以客户为中心的环境中茁壮成长，并享受与投资者、财务顾问、基金发起人、基金托管人及内部利益相关者合作的工作。
成功的候选人将在整个投资生命周期中作为投资者和顾问的可信赖联系人，同时推动运营卓越，利用人工智能解决方案提高效率和可扩展性，并支持该地区的业务发展计划。该职位将提供大量接触另类投资、基金运营、技术驱动的服务以及战略客户参与的机会。
**职责**
- 在开户、认购、资本活动及持续服务生命周期中，为投资者和顾问提供高标准的服务。
- 指导财务顾问和高净值投资者完成认购和反洗钱/了解你的客户（AML/KYC）要求，确保文件准确、完整且合规。
- 通过及时且以解决方案为导向的支持，与顾问、投资者、基金发起人、托管人及内部利益相关者建立信任关系。
- 通过电子邮件、电话和平台交互有效沟通，将复杂的操作和投资相关要求转化为清晰、可操作的指导。
- 主动识别开户和服务中的瓶颈并高效解决问题，以减少摩擦并提升客户体验。
- 每日作为主要联络人与基金托管人合作，解决认购、资本调拨、赎回、转让、报告、现金对账和投资者记录等相关问题。
- 与包括产品、运营、合规、财务、技术及客户解决方案在内的内部团队合作，确保服务无缝交付和准确的客户沟通。
- 开展客户培训会议和平台演示，向顾问和投资者介绍iCapital的技术和投资流程。
- 通过参与客户会议、提案讨论、开户研讨会和潜在客户推介来支持业务发展工作。
- 展示平台
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**About the Role**
- iCapital's Investor Relations team within the Operations and Investment Product Management (OIPM) organization is seeking an Associate / Assistant Vice President to support the firm's rapidly expanding client base across Asia Pacific. This role is ideal for an experienced investor relations professional who thrives in a fast-paced, client-centric environment and enjoys working across investors, financial advisors, fund sponsors, fund administrators, and internal stakeholders.
The successful candidate will serve as a trusted point of contact for investors and advisors throughout the investment lifecycle, while also driving operational excellence, leveraging AI solutions to improve efficiency and scalability, and supporting business development initiatives across the region. The role offers significant exposure to alternative investments, fund operations, technology-enabled servicing, and strategic client engagement.
**Responsibilities**
- Deliver white-glove investor and advisor servicing throughout the onboarding, subscription, capital activity, and ongoing servicing lifecycle.
- Guide financial advisors and high-net-worth investors through subscription and AML/KYC requirements, ensuring documentation is accurate, complete, and compliant.
- Build trusted relationships with advisors, investors, fund sponsors, custodians, and internal stakeholders through responsive and solution-oriented support.
- Communicate effectively via email, phone calls, and platform-based interactions, translating complex operational and investment-related requirements into clear, actionable guidance.
- Proactively identify onboarding and servicing bottlenecks and resolve issues efficiently to minimize friction and improve client experience.
- Serve as a primary liaison with fund administrators on a daily basis to resolve subscription, capital call, redemption, transfer, reporting, cash reconciliation, and investor record-related matters.
- Partner with internal teams including Product, Operations, Compliance, Finance, Technology, and Client Solutions to ensure seamless service delivery and accurate client communications.
- Conduct client training sessions and platform demonstrations, educating advisors and investors on iCapital's technology and investment workflows.
- Support business development efforts by participating in client meetings, RFP discussions, onboarding workshops, and prospective client pitches when required.
- Demonstrate platform capabilities and workflows to prospective clients and partners as part of the sales and onboarding process.
- Drive continuous process improvement initiatives by leveraging AI tools, workflow automation, and data analytics to enhance productivity, reduce operational risk, and improve scalability.
- Identify opportunities to streamline operational processes, reduce manual effort, and improve service quality across investor servicing functions.
- Assist in documenting procedures, developing best practices, and promoting operational excellence across the Investor Relations organization.
**Qualifications**
- Bachelor's degree in Finance, Business, Economics, Accounting, or a related discipline.
- 5-8 years of relevant experience in Investor Relations, Investor Services, Fund Operations, Client Services, Transfer Agency, or Alternative Investments.
- **Fluency in both Japanese and English is required. Candidates must have native-level or business-level proficiency in Japanese (spoken and written; JLPT N1 or equivalent) and excellent verbal and written communication skills in English, with the ability to engage professionally with Japanese-speaking investors, advisors, and stakeholders as well as global teams.**
- Experience supporting private equity, private credit, hedge funds, real assets, or other alternative investment products is highly desirable.
- Demonstrated ability to interact effectively with senior stakeholders, financial advisors, and fund sponsors.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Proven problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution.
- Comfortable working independently while collaborating effectively across global teams.
- Strong proficiency in Microsoft Office applications.
- Strong interest in financial technology and digital transformation.
- Demonstrated experience using AI tools (e.g., Microsoft Copilot, workflow automation tools, or similar technologies) to improve productivity, operational efficiency, or client servicing processes.
- Ability to adapt quickly to changing business requirements and contribute to a culture of continuous improvement.
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day ( Friday).
For additional information on iCapital, please visit [https://www.icapital.com/about-us](https://www.icapital.com/about-us) Twitter: @icapitalnetwork | LinkedIn: [https://www.linkedin.com/company/icapital-network-inc](https://www.linkedin.com/company/icapital-network-inc) | Awards Disclaimer: [https://www.icapitalnetwork.com/about-us/recognition/](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.icapitalnetwork.com%2Fabout-us%2Frecognition%2F&data=05%7C01%7Ckturlis%40icapitalnetwork.com%7C7f07161790634b9fc3fc08da748bec16%7C0ac51d2823c34b35a9fbe1a17aa9eff1%7C0%7C0%7C637950441561507201%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HAZm4uhhP8r6HVKnBqOMq5jbXmgOrHlsPCur9U4JRis%3D&reserved=0)