产品经理 – 业务运营
Product Manager – Business Operations
**关于Routeware公司**
Routeware是提供软件和数据分析的行业领导者，帮助公共和私营企业提高废物和回收计划的有效性。我们的解决方案帮助组织节省时间与成本，提高效率，改善安全性能，并帮助我们创造一个更绿色的世界。
公司总部位于俄勒冈州波特兰，团队分布在北美和英国。我们的品牌、产品和服务为市政和私人废物清运商以及其他车队服务提供一站式平台。作为一项关键且不断增长的行业，我们寻找有解决问题能力的团队成员，希望对环境产生积极影响。我们的工作环境协作、充满活力、节奏快速且有趣，高度重视创新和主动性。
我们的使命：
- _**将废物收集转变为**_ _**为后代创造更美好的未来。**_
我们的价值观：
- 适应力强 - _废物行业和技术不断变化，Routeware团队从不停止适应，始终走在技术创新的前沿，支持客户保持领先。_
- 以使命为导向 - _在Routeware，我们关心我们的工作对客户成果、团队成员福祉以及环境长期可持续性的持久积极影响。_
- 以人为本 - _虽然技术驱动我们的产品；Routeware真正有血有肉、富有同情心的人才是为客户带来有意义成果的真正驱动力。_
**职位概述**
Routeware的业务运营产品线管理一站式连接的前后端平台，服务于私人清运商。我们的客户是市政项目经理；我们的用户是一位只想知道周二是否是节假日以及披萨盒是否可以回收的居民。
我们正在招聘一名产品经理，协助推动该产品线的日常执行。你将与产品副总裁紧密合作，负责路线图交付、故事编写、冲刺执行和验证工作。随着我们统一团队并与Routeware平台其他部分进一步整合，你的职责范围和所有权也将扩大。你还将与包括海外开发人员在内的分布式工程团队合作，这意味着书面清晰度、详细的验收标准和异步友好的工作习惯至关重要。
这是一个对有几年经验的产品经理而言意义重大的职位，在B2B SaaS环境中实现产品交付。
查看英文原文
**About Routeware, Inc.**
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- _**Transform**_ _waste collection to_ _**drive**_ _a better future for generations to come._
Our Values:
- Adaptability - _The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead._
- Mission-driven - _At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment._
- Human-first - _While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers._
**POSITION OVERVIEW**
Routeware’s Business Operations product line manages the all-in-one connected front and back office for private haulers. Our customer is a municipal program manager; our user is a resident who just wants to know if Tuesday is a holiday and whether pizza boxes go in recycling.
We’re hiring a Product Manager to help drive day-to-day execution on this product line. You’ll partner closely with the VP of Product, taking on roadmap delivery, story writing, sprint execution, and validation work. Over time, as we unify teams and integrate further with the rest of the Routeware platform, your scope and ownership will grow. You’ll also work with a distributed engineering team that includes offshore developers, which means written clarity, detailed acceptance criteria, and async-friendly working habits matter.
This is a meaningful seat for a PM with a few years under their belt who wants to ship product in a B2B SaaS environment with a real societal impact. It’s also a great place to apply AI to a real-world problem, both exploring opportunities and helping ship production features that drive adoption.
**RESPONSIBILITIES**
- **Roadmap Execution & Delivery:** Partner closely with the VP of Product to execute the product line roadmap. Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. Ship clean, on time, and with quality.
- **Cross-Product Collaboration:** Contribute to integration work between Business Operations and the broader Routeware platform. Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
- **Distributed Delivery & Engineering Partnership:** Work effectively with a distributed engineering team that includes offshore developers. Write specs that don’t require a hallway conversation to interpret. Run sprint ceremonies in an async-friendly way.
- **AI Feature Delivery:** Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction.
- **Launch & Adoption:** Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch.
- **Voice of Customer & Measurement:** Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).
**QUALIFICATIONS**
_**Required**_
- Background shipping B2B products. You understand engagement, retention, and how to design for a non-expert end user.
- 2–3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership.
- Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks.
- Experience working with distributed or offshore engineering teams — or strong evidence of the written clarity and async habits that make it work.
- Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization.
- Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. where they’re overkill.
- Excellent communication and stakeholder management; able to translate between customers, internal teams, and executives.
- Hands-on fluency with Jira, Confluence, and a product analytics tool (Pendo, Amplitude, Mixpanel, similar).
_**Bonus**_
- Background in civic tech, waste/recycling, utilities, or other municipal-adjacent SaaS.
- Experience with behavior-change product design or educational/content-heavy product surfaces.
- Track record contributing to product integration or unification work across multiple product lines.
- Experience shipping AI features into a consumer-facing product.
- Familiarity with localization, accessibility, and multi-tenant product configurability.
**BENEFITS**
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
_Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate._