人力资源业务伙伴
HR Business Partner
### **Thumbtack 帮助数百万用户自信地照顾自己的家。**
Thumbtack 是您需要的唯一应用，以照顾和改善您的家——从个性化指导到 AI 工具和一流的招聘体验。每天在美国每个县，人们都依靠 Thumbtack 完成紧急维修、季节性维护和更大的改进。我们帮助房主知道该做哪些项目、何时做以及从我们不断增长的 30 万本地服务企业社区中聘请谁。如果创造影响激励了你，加入我们吧。想象一下我们将一起打造什么。
### **关于 HRBP 团队**
People Team 的愿景是通过员工的成功来推动业务的成功。我们的 HR 业务伙伴首先是业务领导者，其次是 HR 领导者。我们对自己有高标准，理解客户的业务目标、文化和人才能力。我们快速识别趋势并解决问题，以实现 Thumbtack 的目标，推动高绩效的个人和团队。虽然我们始终寻求可量化的事实和数据，但我们同样坚信无形的东西——判断力、情商、倾听的能力，以及默认的包容心态。我们努力成为组织中所有层级人员值得信赖的合作伙伴和教练。
### **关于该职位**
作为我们支持商业部门（销售、客户成功、服务、商业运营、合作伙伴关系和业务发展）的 HRBP，你将直接与各层级的经理和员工合作，贯穿整个员工生命周期。该职位需要在北美业务时间工作（优先考虑 PST 时间）。
你将加入一个覆盖美国、加拿大和菲律宾的更广泛的 HRBP 团队，共同塑造我们公司的文化及未来工作愿景。向 HR 业务合作伙伴总监汇报，你将为所支持的客户群体带来良好的判断力、强大的沟通能力和行动导向。我们寻找一位谦逊但有动力、注重成果，并能优雅而真诚地给予和接受反馈的人。如果你觉得自己符合，那就来聊聊吧！
### **你将负责**
- **客户合作：** 作为值得信赖的顾问，与商业客户群体——销售、客户成功、服务、商业运营、合作伙伴关系和业务发展中的经理和员工——合作，贯穿整个员工生命周期：团队效能、经理辅导、组织设计、人力规划和参与度提升等
查看英文原文
### **Thumbtack helps millions of people confidently care for their homes.**
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
### **About the HRBP Team**
The People Team's vision is to power the success of the business through the success of our people. Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients. We quickly identify trends and solve problems in service of achieving Thumbtack’s goals, driving high-performing individuals and teams. While we always seek out tangible facts and data, we also believe just as strongly in the intangibles – judgment, EQ, the ability to listen, having an inclusive mindset by default. We strive to be trusted partners and coaches to people at all levels of the organization.
### **About the role**
As our HRBP supporting the Commercial function — Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development — you'll partner directly with managers and employees across the full employee lifecycle. This role requires working North American business hours (PST Preferred).
You'll be part of a broader HRBP team spanning the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to the Director, HR Business Partners, you'll bring sound judgment, strong communication, and a bias toward action to the client groups you support. We're looking for someone who's humble yet driven, ownership-oriented, and who can give and receive feedback with grace and authenticity. If that sounds like you, let’s talk!
### **What you’ll do**
- **Client Partnership:** Partner with Commercial client groups — managers and employees across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development — as a trusted advisor across the full employee lifecycle: team effectiveness, manager coaching, org design, workforce planning and engagement survey action planning
- **Employee Relations:** Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to escalate
- **Change Management:** Support managers and teams through organizational change, helping drive clarity and alignment during transitions
- **Operational Excellence:** Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs
- **Data-Driven Decision Making:** Analyze people data to identify trends and translate findings into recommendations for managers and leaders
- **Culture and Employee Advocacy:** Champion Thumbtack's culture and values within your client groups, leading by example
- **Cross-Team Collaboration:** Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups
### **In order to be successful, you must bring**
- 6+ years of experience in HR business partnering
- Ability to work North American business hours (PST Preferred)
- Strong communication skills and the judgment to build trust and facilitate tough conversations
- Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments
- Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management
- Comfort supporting employees across multiple geographies, including the Philippines
- Data literate — comfortable analyzing people data and translating findings into recommendations.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com).
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy).
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)