人力资源服务专员 (远程, PHL)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
The HR Services Partner I is an entry-level role within HR Shared Services responsible for executing standardized HR transactions and delivering frontline support across the employee and contingent worker lifecycle. This role does not interpret policy, handle non-standard or exception-based cases, or make independent judgments outside of established SOPs. Complex, ambiguous, or sensitive inquiries are escalated to Tier 2.
What You'll Do:
This role ensures accuracy, compliance, and audit readiness while supporting employee lifecycle transactions and administrative processes. The Partner I operates within established standard operating procedures (SOPs), providing first-level support and serving as a critical execution layer for HR processes and employee experience.

• Coordinate onboarding task tracking and milestone completion, ensuring pre-hire and Day 1 requirements are fulfilled by partnering with Talent Acquisition, IT, and Payroll

• Support onboarding, extensions, and offboarding of contingent workers, maintaining accurate records and validating assignment details in compliance with contractual requirements

• Provide first-level support to employees and managers by responding to inquiries using SOPs and work instruction knowledge base articles, delivering timely, accurate, and professional customer service

• Guide employees and managers on HR processes, systems, and lifecycle events, promoting and educating users on self-service tools and available knowledge resources

• Initiate and support standard HR transactions in Workday in accordance with established procedures

• Initiate and support employee lifecycle transactions and administrative processes, including job changes, employment verifications, and related requests

• Log, manage, and resolve cases in ServiceNow within defined SLAs, ensuring accurate documentation, categorization, timely follow-up, and clear communication with stakeholders

• Follow through on assigned cases to ensure resolution or appropriate handoff to Tier 2, maintaining ownership and accountability throughout the case lifecycle

• Ensure data accuracy and completeness across HR transactions, maintaining compliance with audit, data privacy, and retention requirements

• Identify and escalate complex, non-standard, or policy-related inquiries to Tier 2 for further review and resolution

• Support achievement of team SLAs and performance metrics, including timeliness, quality, and customer satisfaction

• Follow established SOPs and work instructions consistently; flag discrepancies or recurring issues to Tier 2 or Team Lead

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

What You'll Need:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

• 1–2 years of experience in HR operations, shared services, or administrative support

• Familiarity with HR systems such as Workday and ServiceNow preferred

Skills & Competencies:

• Strong attention to detail and data accuracy

• Customer service orientation and communication skills

• Ability to follow structured processes and SOPs

• Basic HR systems proficiency

• Organization and time management

• Confidentiality and data integrity

KPIs:

• Transaction Accuracy ≥ 99%

• SLA Adherence ≥ 95%

• CSAT ≥ 85%

• Documentation completeness ≥ 98%

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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Originally posted on Himalayas