QC 服务分析师 (远程, 远程, 美国)
QC Servicing Analyst (Remote, Remote, US)
服务品质控制分析师
非豁免职位，远程办公
职位概述
抵押贷款品质控制服务分析师为服务品质控制（QC-服务）部门提供关键的分析和运营支持。该职位是客户的重要联系人，确保服务品质控制流程的准确性和效率，完成审计审查，并为部门维护详细的文档。
职责
· 管理并核对来自客户的贷款文件和数据。
· 作为审计员和客户沟通，涉及选择、任何文件传输问题、贷款替换、协助客户上传问题以及解决问题。
· 设置审计，联系客户获取缺失的文件或数据，并协助团队主管监控SLA和审计的完成情况。
· 审计设置职责包括在专有系统中映射字段并设置标准，从客户数据中构建抽样电子表格，并确保所有审计均按照各自的工作说明书中的客户选择进行设置。
- 在审计中分配审查任务给分析师
- 按需在审计中替换贷款
- 报告职责包括在服务级别协议内准备审计报告，验证报告中贷款数量与审计设置时选择的数量相同，并将报告加载到专有系统的客户仪表板中。
- 多次每天更新服务跟踪器，内容包括传入文件的状态、当前审计状态、报告状态和计费状态。
- 计费职责包括确保计费数据与报告和服务跟踪器一致，确保每份贷款文件的费用在发票、系统计费模板和客户工作说明书中列出的费用一致。
- 完成对正常和非正常贷款的服务品质控制审计审查。
- 按要求参加所有内部和客户会议
- 协助完成管理层指派的其他所有职责
- 所需资格
- 至少2年经验，具有抵押贷款行业的直接经验。
- 熟悉所有Microsoft Office产品，对Microsoft Excel有高水平的信心
- 能够独立工作并协调任务，以保持部门内工作的流畅进行
- 适应变化的需求，能够满足并超越截止日期
- 专业，具备良好的书面和口头沟通能力
- 对细节高度关注，能够产出高质量的工作成果
查看英文原文
SERVICING QUALITY CONTROL ANALYST
Non-exempt, Remote
ROLE SUMMARY
The Mortgage Quality Control Servicing Analyst provides critical analytical and operational support to the Servicing Quality Control (QC – Servicing) department. This role serves as a key client point of contact, ensures accuracy and efficiency in Servicing QC processes, completes audit reviews, and maintains detailed documentation for the department.
RESPONSIBILITIES
· Manage and reconcile incoming loan files and data delivered from clients.
· Auditor and Client Communication regarding selections, any file transfer problems, loan replacements, assisting client with uploading questions, and problem solving.
· Setup audits, contact clients for any missing documents or data, and assist Team Leader with monitoring SLAs and audits for completion.
· Audit setup responsibilities include mapping fields & setting criteria in proprietary system, building sampling spreadsheets from client data, and ensuring all audits are set up in accordance with client selections on their respective Statements of Work.
- Assign reviews within audits to Analysts
- Replace loans within audits as needed
- Reporting responsibilities include preparing audit reporting within Service Level Agreements, verify reporting contains the same number of loans as were selected for audit setup, load reporting to client dashboard within proprietary system.
- Update the Servicing Tracker multiple times daily with the status of incoming files, current status of audits, reporting status, and billing status.
- Billing responsibilities include ensuring billing data aligns with reporting and Servicing Tracker, ensure that per loan file charge matches on invoice, on system billing template, and charges as listed on client Statements of Work.
- Complete Servicing QC audit reviews on performing and non-performing loans.
- Attend all internal and client meetings as requested
- Assist with all other responsibilities as assigned by Management
- REQUIRED QUALIFICATIONS
- Minimum 2 years of experience, with direct experience in the mortgage industry.
- Demonstrated working knowledge of all Microsoft Office Products, with high level confidence in Microsoft Excel
- Ability to work independently and coordinate tasks to keep work flowing within the department
- Adaptable to changing needs and able to meet and exceed deadlines
- Professional, strong written and verbal communication skills
- High attention to detail with the ability to produce high-quality output and work
- Willingness to learn Mortgage Servicing Terms & Concepts
PREFERRED QUALIFICATIONS
- Five years or more experience in the mortgage industry.
- Experience working in the Mortgage Servicing field and/or Mortgage Quality Control industry.
Equal Employment Opportunity
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Originally posted on Himalayas