ServiceNow 高级技术顾问 - ITSM
ServiceNow Senior Technical Consultant - ITSM
AHEAD 构建数字业务平台。通过整合云基础设施、自动化和分析，以及软件交付的最新进展，我们帮助企业在数字转型中实现承诺。
在 AHEAD，我们优先打造一个归属感文化，让所有观点和声音都被代表、重视、尊重并被倾听。我们创造空间，使每个人都能发声、推动改变，并引领 AHEAD 的文化。
我们是平等机会雇主，不会基于个人的种族、国籍、肤色、性别、性别认同、性别表达、性取向、宗教、年龄、残疾、婚姻状况或任何其他适用法律规定的受保护特征（无论实际或感知）进行歧视。
我们欢迎所有能为 AHEAD 的想法和视角多元化与丰富化做出贡献的候选人。
我们正在寻找一位技术娴熟且经验丰富的高级技术顾问 – ServiceNow 加入我们的团队。理想候选人应具备至少 7 年使用 ServiceNow 平台的实际经验，良好的沟通能力，并有成功的客户互动和项目交付记录。该职位需要对 ITSM、Service Portal、集成以及 ITOM 模块（如 Discovery、CMDB 和硬件资产管理（HAM））有深入理解。
职责和任务
- 必须具备扎实的技术能力，以理解客户需求，并有效地将其转化为开发团队的用户故事和任务
- 定制和配置核心 ServiceNow 应用程序，包括 ITSM、Service Portal 和 ITOM 模块（Discovery、CMDB）
- 为利益相关者和最终用户提供研讨会和演示
- 与内部团队和客户协作，确保高质量交付
- 领导创建、增强和交付可扩展的 ServiceNow 解决方案
- 积极参与客户会议或讨论，以捕捉他们的需求并将其转化为明确的开发活动
- 执行集成工作，构建自定义 Service Portals，支持/创建 REST、SOAP 和 MID Server 集成
- 执行持续的 Discovery 和 CMDB 维护
- 开发、审查和优化脚本 – 业务规则、脚本包含、UI 策略、客户端脚本等
- 与跨职能团队合作，在需要时为初级开发人员提供指导和辅导
- 适应 Agile 环境，积极参与冲刺活动
查看英文原文
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
Roles and Responsibilities
- Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
- Conduct workshops and demos for stakeholders and end users.
- Collaborate with internal teams and clients to ensure high-quality delivery.
- Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
- Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
- Perform ongoing Discovery and CMDB maintenance
- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
- Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.
Qualifications
- 7+ years of experience working with ServiceNow, including hands-on development and implementation.
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
- ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred.
- Experience with additional ServiceNow modules like HRSD, or GRC.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Originally posted on Himalayas