高级产品市场经理 - 活动管理与外向营销
Senior Product Marketing Manager - Campaign Management & Outbound
加入我们，为客户提供愉悦的体验。Five9 是云客服中心软件的领先提供商，将云计算创新的力量带给全球客户。
每天践行我们的价值观，塑造以团队为先的文化，使我们能够在享受旅程的同时不断创新、成长并蓬勃发展。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
我们正在寻找一位高级产品营销经理，负责外拨呼叫器和活动管理，具备在预测式、渐进式和预览式外拨，以及列表管理、主动全渠道互动和合规性外联方面的深入领域专业知识。
你将负责推广和宣传针对催收、销售和支持使用场景的定向外拨活动的价值和投资回报率。你将成为产品的外部“声音”，将技术特性转化为有说服力的客户利益。你将打造引人入胜的故事，突出差异化，并与产品、市场和销售团队紧密合作，将我们的创新变为现实。
**主要职责：**
- 定位与信息：制定具有战略意义的信息，区别于竞争对手，针对客服中心负责人，推动潜在客户和客户的销售转化。
- 产品发布：定义并管理产品的上市策略，包括信息、定位、发布计划、使用案例、客户故事、销售支持和客户采用。
- 支持与赋能：你将与面向客户的团队合作，创建有影响力的叙述、内容、资料和培训，推动获取、转化和扩展，促进各阶段的增长。
- 竞品情报：作为 Five9 的竞品分析专家，开展研究以了解竞争对手的优势、劣势和机会。
- 销售资料：你将负责开发销售和客户面向的内容，包括视频、网络研讨会和产品资料，有效传达核心信息。
- 市场营销活动：你将与市场团队协作，协助开展活动、需求生成、网站内容和其他市场营销工作。
- 跨职能推动者：与产品管理团队合作，了解我们的产品愿景和即将推出的功能，利用你在市场和客户方面的专业知识，有效地对外沟通。
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Senior Product Marketing Manager for outbound dialer and campaign management with deep domain expertise in predictive, progressive, and preview dialing as well as revenue execution for list management, proactive omnichannel engagement, and compliant outreach.
You will be responsible for marketing and evangelizing the value and ROI of targeted outbound campaigns for collections, sales, and support use cases. You will serve as the external "voice of the product," translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.
**Key Responsibilities:**
- Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.
- Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.
- Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.
- Competitive Intelligence: As Five9 competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities.
- Sales Collateral: You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
- Marketing Campaigns: You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities.
- Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future.
- Represent Five9 at events, webinars, and other customer-facing activities.
**Requirements:**
- 5+ years of product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
- Bachelor's degree in Business or Marketing Management, MBA preferred.
- Strong communication skills, including excellent verbal, written, and presentation skills.
- Adept at working cross-functionally.
- Fast learner, detail-oriented, and must enjoy fast-paced work environments.
Work Location: This role is fully remote for candidates who reside outside the 30-mile radius of our San Ramon, San Fransico or Dallas, TX office. For candidates who reside within 30 miles of our locations, this role is Hybrid and would require 3 days a week (Tu, W, TH) in office.
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$123,500—$191,100 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.