高级实施专员
Senior Implementation Specialist
我们是谁：
Interra Health 是一家快速发展的医疗技术公司，正在改变提供者和患者在处方旅程中的体验。由 DoseSpot、Arrive Health 和 pVerify 合并而成，Interra Health 在诊疗点提供可信赖的资格验证、实时保险和定价洞察、开药工具以及药房透明度，帮助提供者做出明智决策，使患者更清晰、更负担得起地获得正确的药物。依托强劲的市场势头和对连接护理未来的大胆愿景，Interra Health 提供机会加入一个创新、以使命为导向的团队，在软件与医疗保健的交汇处减少摩擦、改善可及性，并让每个人的医疗体验变得更好。
职位描述：
作为实施团队中面向客户的一员，高级实施专家是 pVerify/DoseSpot 对新签约客户的形象代表，从售后阶段引导客户完成上线，并协助其过渡到客户管理。你是一个核心的有条理的规划者，通过制定项目计划、理解客户目标并指导客户完成我们的产品实施，确保顺畅的客户上手体验。你需要同时处理多个项目，应对不断变化的优先级，培训产品中的不同用户，并协助每个客户的沟通和上线活动。你将加入一个不断壮大的客户成功团队，有机会开发流程并为可扩展的成功策略做出贡献。此外，你还将专注于 API 客户，负责实施并推动 pVerify 产品套件的采用。你将利用对 pVerify API 产品的深入了解，以及对客户体验的强烈承诺。
你的职责：
- 完成新签约客户在我们产品中的实施和设置步骤
- 与客户一对一合作，将 DoseSpot 和 pVerify 产品部署到各种应用中
- 主动管理整个实施过程，以实现客户的预定时间和目标
- 推动 DoseSpot 和 pVerify 产品和服务的采用
- 与销售、客户管理、技术客户管理和支持团队合作，确保无缝交接
- 与产品和工程团队紧密合作，改进并解决客户问题
查看英文原文
Who We Are:
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
The Role:
As a customer facing member of the Implementation Team, the Senior Implementation Specialist serves a key role as the face of pVerify/DoseSpot to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer. You’ll join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies. With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify’s suite of products. You will leverage deep knowledge of pVerify’s API products as well as strong commitment to Client experience.
What You’ll Do:
- Complete implementation and setup steps for newly signed customers within our product
- Work one-on-one with clients to implement the DoseSpot & pVerify products across various applications.
- Proactively manage the implementation process end-to-end to achieve Clients' target timelines and goals
- Drive adoption of DoseSpot & pVerify products and services
- Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
- Collaborate closely with Product and Engineering to improve and troubleshoot Client issues as well as provide feedback on product enhancements
- Support in the development and documentation of processes and best practices to provide support for customers and product end users
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
- Manage short- and long-term projects that drive toward successful integration of our product
- Coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
- Effectively work with other departments to meet or exceed customers’ expectations including sales, software development, and technical support
- Coordinate feedback on customers' experiences and facilitate any questions or enhancements from the customer to senior management
- Drive internal business owners to thoughtful and timely resolution and responses
- Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations
- Identify, lead, and drive process improvement projects to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to streamline processes, remove bottlenecks, and implement improvements that support customer success.
- Mentor and train new team members, providing guidance and support to help them succeed in their roles.
What You’ll Bring:
- Bachelor’s degree; or equivalent experience with a minimum of two to five (2-5) years’ experience in a customer implementation role with a Medical EHR/EMR, Practice Management System or healthcare SaaS company
- Must have experience onboarding customers in an API environment
- Ability to maneuver through and interpret customer agreements
- Proficient in the use of Microsoft Office
- Ability to create SOW’s and project plans
- Excellent verbal and written communication and presentation skills
- Must be customer-oriented and provide exceptional customer service to customers
- Must be able to work independently while being a proactive team member
- Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role
Benefits & Perks:
💸Competitive compensation
🌍Remote-first
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
Flexible work
Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.
✈ Company-wide offsite
We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.
🌴Time off that you’re expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
💙Comprehensive health coverage
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
Includes company contributions to HSA/FSA accounts (based on plan selection).
💰Financial wellness
401(k) with company match to help you plan for the future.
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.