高级资深客户体验经理, 会荷兰语
Senior Staff Customer Experience Manager, Dutch speaker
**饥饿、谦逊、诚实、有爱心。**
**职位机会**
你是否是一位经验丰富的面向客户的专业人士，拥有扎实的技术背景，并热衷于与中高级别决策者建立关系？如果是这样，你将在我们新成立的客户体验团队中如鱼得水，能够发挥关键作用，推动客户成功，与协作型团队一起工作，并在动态市场中抓住成长和晋升的机会。
**团队介绍**
客户体验经理这一职位将加入Nutanix新成立的团队，专注于提升客户关系并推动荷兰地区的客户满意度。该职位可在荷兰任何地点办公，团队文化注重协作与赋能，旨在实现卓越表现。该团队的使命是成为客户的可信赖伙伴，确保客户需求得到满足，并建立长期关系，推动我们解决方案的**采用**和成功。
你将向客户体验团队的一位领导汇报工作，该领导推崇协作型管理风格，赋能团队成员并促进集体成功。该职位提供远程办公模式，为团队成员提供灵活性。虽然没有强制性的办公室出勤安排，但鼓励员工根据需要到办公室以增强协作。
该职位需要出差拜访指定客户，客户数量为10-12个。根据具体的客户分配情况，也可能偶尔需要前往本地区其他地点。能够频繁出差对于建立和维护与客户的有效关系至关重要。
**你的职责**
- 与指定客户账户建立并培养牢固的关系，作为他们在使用Nutanix技术过程中的可信赖顾问。
- 制定并实施符合客户目标的定制化客户成功计划，定期进行审查以跟踪进展并根据需要进行调整。
- 监测并提升客户满意度指标，主动解决任何问题以改善整体客户体验。
- 通过深入的技术知识推动产品采用和扩展，并促进与客户组织的积极互动。
- 与内部团队协作，优化资源并确保对客户需求和反馈的有效响应。
- 在建立基础流程方面发挥关键作用，推动客户体验的标准化和持续改进。
查看英文原文
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market.
**About the Team**
The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction in Netherlands. The position could be based anywhere in Netherlands and it fosters a collaborative and empowering culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring that their needs are met and fostering long-term relationships that drive the **adoption** and success of our solutions.
You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing flexibility for team members. While there is no mandatory in-office schedule, employees are encouraged to visit the office as needed to enhance collaboration.
This role requires travel to visit your assigned customers, which will number 10-12 accounts. Depending on specific account assignments, there may also be occasional travel to other locations in the region. The ability to travel frequently is essential for building and maintaining effective relationships with customers.
**Your Role**
- Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology.
- Develop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary.
- Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience.
- Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations.
- Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.
- Play a pivotal role in establishing foundational processes and best practices within the customer experience team.
- Achieve NCX certification within the first year to enhance expertise in customer experience management and establish credibility.
- Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements.
**What You Will Bring**
- 10+ years of experience in **customer-facing technical roles**, engaging with mid-senior level stakeholders.
- Strong technical expertise in data center technology, virtualization, and hyper-converged solutions.
- Relevant technical certifications (e.g., **VCDX, VCAP, NCX, NCM, NCP**) enhancing credibility.
- Familiarity with architectural frameworks such as ITIL and TOGAF.
- Proven experience in managing large-scale customer operational standards and processes.
- Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs.
- Customer-centric mindset coupled with a passion for driving change and developing success strategies.
- Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.
**Pay Transparency:** The OTE range for this position at commencement of employment is expected to be between EUR €122,000 and EUR €182,000 per year.
Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.
**Work Arrangement**
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, visit the clients and/or to travel to other locations based on business needs.
**We're an Equal Opportunity Employer**
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [[email protected]](https://jobs.jobvite.com/cdn-cgi/l/email-protection#eba88a858f828f8a9f8eaa8888848686848f8a9f828485b98e9a9e8e989f98ab859e9f8a858293c5888486).
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