医疗行政助理
Medical Administrative Assistant
这是一个远程职位。
职位概述
普通行政支持虚拟助理将通过管理订单、在电子病历系统中记录和更新患者档案、发送面向客户的短信更新以及执行各种行政任务，为诊所提供关键的运营支持。该职位需要高度关注细节、批判性思维能力，并在培训后能够独立工作，同时使用既定的诊所流程保持持续沟通。
主要职责
· 订单与发票管理
- 审查来自网站/Gmail的订单。
- 将订单准确录入诊所的电子病历（EMR）系统。
- 跟踪发票并确保购买的药品或服务正确记录。
- 患者档案与EMR更新
- 维护准确、最新的患者档案。
- 确保每次药品购买都按照诊所政策正确记录。
- 客户沟通（仅限文字）
- 使用OpenPhone和诊所脚本/手册发送消息更新（例如订单确认、下一步骤、提醒）。
- 通过短信回复客户问题，使用预批准的语言和ChatGPT训练的模板。
- 监控未完成的预约步骤，并主动提醒客户尚未完成的要求。
- 行政支持
- 参考诊所的政策和程序独立完成任务，无需持续监督。
- 协助处理各种行政、文档和流程相关任务。
- 使用Slack进行内部沟通。
- 系统导航与文档
- 使用Google Workspace（Gmail、Google Docs）。
- 按需访问诊所基于AI的政策和程序手册。
- 使用基于ChatGPT的内部工具来标准化回复并确保品牌语气一致。
要求
资格与技能
· 具备开票经验
- 熟悉电子病历系统或类似CRM的平台（有医疗电子病历经验者优先，但非必需）。
- 强大的书面沟通能力（文字客服）。
- 对细节高度关注，记录和发票的准确性高。
- 积极主动的问题解决者，具备强大的批判性思维——必须能够学习流程并独立应用。
- 能够遵循标准操作流程并使用参考材料（手册、AI工具、指南）。
- 能够稳定地在MST时间工作。
福利
员工福利
- 健康与福利：为您和您的家属提供全面的HMO保险。
查看英文原文
This is a remote position.
Position Summary
The General Admin Support VA will provide essential operational assistance to the clinic by managing incoming orders, logging and updating patient records within the EMR, sending customer-facing text message updates, and performing various administrative tasks. This role requires strong attention to detail, critical thinking, and the ability to work independently after training, while maintaining consistent communication using established clinic procedures.
Key Responsibilities
· Order & Invoice Management
- Review incoming orders from the website/Gmail.
- Log orders accurately into the clinic’s Electronic Medical Records (EMR) system.
- Track invoices and ensure correct documentation of purchased medications or services.
- Patient File & EMR Updating
- Maintain accurate, up-to-date patient records.
- Ensure every medication purchase is recorded properly in compliance with clinic policies.
- Customer Communication (Text-Based Only)
- Use OpenPhone and clinic scripts/manuals to send message updates (e.g., confirmation of orders, next steps, reminders).
- Reply to customer questions via text using pre-approved language and ChatGPT-trained templates.
- Monitor incomplete appointment steps and proactively remind clients of pending requirements.
- Administrative Support
- Reference clinic policies & procedures to carry out tasks without constant supervision.
- Assist with various administrative, documentation, and process-related tasks.
- Use Slack for internal communication.
- System Navigation & Documentation
- Utilize Google Workspace (Gmail, Google Docs).
- Access clinic’s AI-based policy and procedure manual as needed.
- Use ChatGPT-based internal tools to standardize responses and ensure brand voice consistency.
Requirements
Qualifications & Skills
· Experienced with invoicing
- Familiarity with EMR systems or CRM-like platforms (healthcare EMR experience preferred but not required).
- Strong written communication skills (text-based customer support).
- Excellent attention to detail and accuracy in logging records and invoices.
- Proactive problem solver with strong critical thinking—must be able to learn processes and apply them independently.
- Ability to follow SOPs and use reference materials (manuals, AI tools, guides).
- Able to work MST hours consistently.
Benefits
Benefits
Employee Benefits
- Health and Wellness:Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind:Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility:Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance:Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits:Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary:A festive bonus to celebrate the year’s hard work.
- Overtime Pay:Compensation for your extra effort and time.
- Night Differential:Additional pay for working late hours or shifts.
- Incentives:Performance-based incentives to reward your contributions and achievements.
Originally posted on Himalayas