V104 - 客户参与专员
V104 - Client Engagement Specialist
为有抱负、文化多元、充满好奇心的头脑，Job Duck 帮助你发掘并培养潜力。我们为你连接与美国雇主的远程工作机会，这些雇主认可并欣赏你的技能，让你不仅能够生存，更能蓬勃发展。
作为一家生活方式公司，我们确保每一位在这里工作的人都能享受愉快的时光，这也是我们自2022年以来每年都获得“最佳工作场所认证”的原因！
职位描述：
一家位于加利福尼亚州橙县的快速增长的家庭法律事务所，正在寻找一位经验丰富的客户关系专员，作为潜在客户的首要联系人，并推动事务所的客户获取工作。
这是一个高级销售和客户关系职位，不是传统的行政接待角色。理想的候选人将负责引导潜在客户完成咨询和保留流程，在情绪敏感的情况下建立信任，并将合格的线索转化为已保留的客户。
时间安排：周一至周五，太平洋标准时间上午9点至下午5点
月薪资：1,142 至 1,220 美元
职责包括但不限于：
· 清晰传达事务所法律服务的价值
· 维护有序的线索管道和沟通日程
· 在 CRM 和事务所系统中保持准确的记录
· 作为潜在客户（PNCs）的主要联系人
· 与线索进行初步咨询和发现对话
· 收集有关潜在法律事务的相关信息
· 对潜在客户进行持续且策略性的跟进
· 促成从潜在客户到客户的无缝过渡
· 引导潜在客户完成咨询和保留流程
· 管理从初次咨询到保留的完整销售周期
要求：
· 3年以上销售、接待、客户成功或业务拓展相关经验
· 有将潜在客户转化为付费客户或顾客的经验
· 具备良好的客户服务背景
· 有在高情绪或咨询环境工作的经验者优先
工作班次：
语言：英语
准备好开始了吗？立即申请，并确保遵循所有说明！
我们的申请流程包含多个阶段，提交申请只是第一步。每位候选人都必须通过每一阶段才能继续流程。
请留意你的邮箱和 WhatsApp，以获取下一步通知。
查看英文原文
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
A growing Family Law Firm based in Orange County, California, is seeking an experiencedClient Engagement Specialistto serve as the first point of contact for prospective clients and drive the firm’s client acquisition efforts.
This is ahigh-level sales and client engagement position, not a traditional administrative intake role. The ideal candidate will be responsible for guiding prospective clients through the consultation and retention process, building trust during emotionally sensitive situations, and converting qualified leads into retained clients.
Schedule: Monday to Friday 9:00 AM - 5:00 PM PST
Monthly Compensation: 1,142 to 1,220 USD
Responsibilities include, but are not limited to:
· Clearly communicate the value of the firm’s legal services
· Maintain organized lead pipelines and communication schedules
· Maintain accurate records within CRM and firm systems
· Serve as the primary point of contact for prospective clients (PNCs)
· Conduct initial consultations and discovery conversations with leads
· Gather relevant information regarding potential legal matters
· Conduct consistent and strategic follow-up with prospective clients
· Facilitate a seamless transition from prospect to client
· Guide prospective clients through the consultation and retention process
· Manage the complete sales cycle from initial inquiry through retention
Requirements:
- 3+ years of experience in:Sales, Intake, Client Success or Business Development
- Experience converting prospects into paying clients or customers
- Strong customer service background
- Experience working in high-emotion or consultative environments preferred
Work Shift:
Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas