客户支持专员 – AI辅助
Customer Support Specialist – AI Assisted
加入 Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
职位名称：客户支持专家 – AI 辅助
地点：远程办公
时区：EST（工作时间：上午 8:00 – 下午 4:00 EST）
职位概述
我们正在寻找一名客户支持专家，利用 AI 辅助工具提供高质量的客户服务，以提高响应速度、准确性和客户满意度。该职位通过数字渠道支持客户，并利用 AI 流程优化工作流程，同时保持以人为本、以客户为中心的方法。
主要职责
- 通过电子邮件、聊天和工单系统及时、专业地提供客户支持
- 使用 AI 辅助工具起草、总结和优化客户回复
- 高效解决订单、产品和账户相关的问题
- 将复杂问题升级并根据需要与内部团队协作
- 保持准确的支持记录和工单文档
- 遵循支持流程、服务级别协议（SLA）和质量标准
- 为改进 AI 提示、宏命令和支持流程做出贡献
所需资格
- 具有客户支持或客户服务岗位的实际经验
- 具有使用 AI 工具辅助客户沟通或提高工作效率的经验
- 必须有远程工作的经验，包括熟练使用远程协作工具如 Slack、Zoom、Google Workspace、Asana（或其他类似工具），以及与美国或英国公司合作的经验；没有此经验的申请将不被考虑
- 强大的书面沟通能力和细致的注意力
- 能够按照 EST 时间（上午 8:00 – 下午 4:00）固定时间工作
优先资格
- 具有支持电子商务或以数字为主的企业的经验
- 熟悉工单系统和支持 KPI
- 具有参与知识库或帮助中心的经验
工具与技术
- 支持平台：Zendesk、Gorgias、Freshdesk 或类似工具
- AI 工具：ChatGPT、AI 驱动的宏命令或类似工具
- 协作工具：Slack、Zoom、Google Workspace
我们为顶尖人才连接经过审核的雇主、具有竞争力的薪酬和真正的成长机会。
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
JOB TITLE: CUSTOMER SUPPORT SPECIALIST – AI ASSISTED
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
ROLE OVERVIEW
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
KEY RESPONSIBILITIES
- Provide timely and professional customer support via email, chat, and ticketing systems
- Use AI-assisted tools to draft, summarize, and optimize customer responses
- Resolve order, product, and account-related inquiries efficiently
- Escalate complex issues and collaborate with internal teams as needed
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Contribute to improving AI prompts, macros, and support processes
REQUIRED QUALIFICATIONS
- Hands-on experience in customer support or customer service roles
- Experience using AI tools to assist with customer communication or workflow efficiency
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Strong written communication skills and attention to detail
- Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
PREFERRED QUALIFICATIONS
- Experience supporting e-commerce or digital-first businesses
- Familiarity with ticketing systems and support KPIs
- Experience contributing to knowledge bases or help centers
TOOLS & TECHNOLOGY
- Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
- AI Tools: ChatGPT, AI-powered macros, or similar
- Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.