创作者成功协调员
Creator Success Coordinator
LTK的使命是赋能全球高端生活方式创作者实现最大的经济成功。我们面前有一个巨大的机会，正在寻找希望创造、创新并颠覆行业的团队成员。
我们赋予团队成员推动创新、创造价值并继续引领该行业发展的能力——在职业发展方面是一个改变游戏规则的角色。
**职位名称**：创作者成功协调员
**汇报对象**：创作者成功团队主管
**地点**：远程办公
**职位类型**：全职
**关于该职位**
创作者成功协调员是创作者的第一联系人，在提供卓越的创作者体验中起着关键作用。该职位负责在多个渠道上管理创作者沟通，回应支持请求，管理创作者社区，并支持执行创作者成功项目和活动。
理想的候选人高度有条理，以客户为中心，并能胜任多种角色。他们具备出色的沟通能力，对创作者经济充满热情，并享受在日常执行与创意项目及运营支持之间取得平衡。
**你将带来的影响**
- 作为第一线支持人员，通过优质客户服务和及时跟进管理创作者工单和咨询。
- 管理创作者社区和社交媒体渠道，促进积极互动，并在适当的时候升级问题。
- 在电子邮件、社交平台、博客和其他面向创作者的渠道上管理创作者沟通。
- 撰写博客文章、公告、新闻通讯和教育内容，使创作者保持知情和参与。
- 制作精美的演示文稿、表格、报告和高管级文档，以支持团队计划和创作者沟通。
- 协调Zoom网络研讨会、虚拟活动、会议和创作者参与活动。
- 通过沟通、物流和运营支持协助创作者活动、网络研讨会和社区项目。
- 与跨职能团队合作，支持创作者成功计划，改进流程并提升创作者体验。
- 关注创作者经济趋势、社交媒体平台和最佳实践，以更好地支持创作者。
- 在快节奏的环境中同时处理多个项目和优先事项，同时保持对细节的高度重视。
**你将为LTK带来**
- 2年以上客户支持或创作者成功相关经验
查看英文原文
LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.
**Position Title**: Creator Success Coordinator
**Reports to:** Team Lead, Creator Success
**Location:** Remote
**Role Type:** Full-Time
**About the role**
The Creator Success Coordinator is the first point of contact for creators and plays a critical role in delivering an exceptional creator experience. This role manages creator communications across multiple channels, responds to inbound support inquiries, moderates creator communities, and supports the execution of Creator Success programs and events.
The ideal candidate is highly organized, customer-focused, and thrives wearing many hats. They are an exceptional communicator, passionate about the creator economy, and enjoy balancing day-to-day execution with creative projects and operational support.
**How you will make an impact**
- Serve as the first line of support by managing creator tickets and inquiries with exceptional customer service and timely follow-up.
- Moderate creator communities and social media channels, fostering positive engagement and escalating issues when appropriate.
- Manage creator communications across email, social platforms, blogs, and other creator-facing channels.
- Write blog posts, announcements, newsletters, and educational content that keeps creators informed and engaged.
- Build polished presentations, spreadsheets, reports, and executive-ready decks to support team initiatives and creator communications.
- Coordinate Zoom webinars, virtual events, meetings, and creator engagement sessions.
- Assist with creator events, webinars, and community programming through communications, logistics, and operational support.
- Partner with cross-functional teams to support Creator Success initiatives, improve processes, and enhance the creator experience.
- Stay informed on creator economy trends, social media platforms, and best practices to better support creators.
- Balance multiple projects and priorities while maintaining exceptional attention to detail in a fast-paced environment.
**What you will bring to LTK**
- 2+ years of experience in customer support, creator success, community management, customer experience, marketing, or a related field.
- Exceptional customer service experience with a passion for helping people succeed.
- Experience managing social media communities or online engagement.
- Strong writing, editing, and proofreading skills with experience creating blogs, communications, or educational content.
- Experience creating presentations in Google Slides or PowerPoint and working in Google Sheets or Excel.
- Experience coordinating Zoom meetings, webinars, or virtual events.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Familiarity with social media platforms and an interest in the creator economy.
- Experience with Zendesk, HubSpot, Google Workspace, or similar CRM and support tools is preferred.
- A mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- A growth mindset and openness to feedback
**Professional Characteristics**
- Passionate about delivering an exceptional customer experience.
- Outstanding written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Comfortable wearing many hats and adapting to changing business needs.
- Detail-oriented with excellent follow-through and execution.
- Creative thinker with strong writing and content development skills.
- Experience building professional presentations, spreadsheets, and documentation.
- Comfortable facilitating Zoom meetings and virtual experiences.
- Curious about the creator economy, influencer marketing, and social media trends.
- Collaborative, proactive, and eager to learn.
#LI-AJ1
#### **What we offer for full-time salaried employees**
- The opportunity to be part of the leading global company in creator commerce
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
- For temporary full-time employees, benefits eligibility may vary
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#### **About LTK**
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
#### **Our mission**
To empower the world’s premium lifestyle Creators to achieve maximum economic success.
#### **Our values**
- Here to win
- Commit to the journey
- Work well
#### **Commitment to diversity**
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
* * *
_For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment._
_Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees_.
_LTK is an Equal Opportunity Employer._#LI-Remote