客户支持-流媒体服务
Customer Support- Streaming Services
申请并完成测试。
我们是Sutherland，目前正在寻找充满热情且亲和力强的专业人士加入我们的团队，为我们的客户——一家全球领先的流媒体媒体和娱乐行业公司提供支持。如果您希望建立一份充实的职业生涯，并且有信心与来电者建立良好关系，同时分享您对电影、电视剧和动画故事的热爱，现在就加入我们，与我们共同成长。
我们提供的福利：
· 按小时计酬及带薪培训
· 额外的薪资激励以及每月的奖励和认可计划
· 包括医疗、牙科和视力保险在内的福利，以及401k和带薪休假等附加福利
· 令人兴奋的假期福利，包括新推出的全球灵活福利政策
· 内部晋升机会——我们80%的一线领导最初都是Sutherland的代表
· EAP及健康与 wellness 计划，包括一位专门为Sutherland服务的私人教练
- 有在客户服务或呼叫中心环境工作的经验，热衷于提供卓越的客户体验
- 有流媒体相关经验，包括基本的故障排除技能，并能展示对手机、智能电视等设备上流媒体服务的理解
- 基础的电脑键盘输入技能；熟悉Microsoft Office（Outlook、Word、Excel）
- 有技术支持经验
- 强大的问题诊断和解决能力
- 多任务处理能力，能够同时使用多个应用程序
- 有使用CRM应用的经验（优先）
- 我们将提供所有设备，但要在家中成功工作，您必须具备以下条件：
- 优秀的互联网连接：· 上行速度至少2 Mbps，下行速度至少10 Mbps——越快越好！· 无线和/或卫星互联网服务提供商不兼容我们的系统。
重要说明：此职位仅对美国居民开放，您必须拥有在美国工作的资格才能被考虑录用。
EEOC和退伍军人文件
在雇佣期间，员工不会因种族、肤色、宗教、性别、国籍、年龄、婚姻状况或退伍军人身份、健康状况或残疾等任何合法受保护的身份而受到歧视。
有时，政府机构会要求雇主定期报告员工的性别、族裔、残疾、退伍军人和其他受保护身份的情况。此行政EEO报告的目的在于确保公平的就业实践。
查看英文原文
Apply and complete testing.
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
What we offer:
· Hourly wage and paid training
· Additional pay incentives as well as monthly rewards & recognition programs
· Medical, dental and vision benefits plus added benefits such as 401k and paid time off
· Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
· Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
· EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
- We will provide all equipment, but to be successful when working from home, you must have the following:
- Excellent Internet connectivity:· Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!· Wireless and/or satellite Internet Service Providers are not compatible with our systems.
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.