客户服务-保险账单/自付费用
Customer Service- Insurance Billing/Self Pay
医疗自付客户服务中心代表是患者就自付和自费医疗账单致电时的主要联系人。该职位专注于提供高质量的客户服务，按照批准的指南解决财务账户，并严格遵守速度和准确性的指标。
- 时薪 · 17.50 美元 英语
- 18.50 美元 双语
- 部门开放时间：EST 时间上午9点至晚上9点
- 熟悉支付方合同、规则和法规
- 理解保险资格要求
- 理解保险账单优先级
- 审核索赔拒绝、拒收和付款不足
- 向管理层沟通问题并提出流程改进建议
- 理解并应用联邦和州的法规，包括但不限于HIPAA、PCI合规规定、PII/PHI安全
- 需要高中文凭或同等学历；本科优先
- 有医院或医疗（美国）知识/经验优先
- 有客服或呼叫中心经验优先
- 需要优秀的口头、书面和沟通能力
- 能够多任务处理并在压力下工作
- 最低打字速度每分钟60字，能够边通话边打字
- 需要3-5年相关工作经验
- 有SMS Invision、I-series、Meditech、Epic经验者优先
- 需要Microsoft Office经验
该职位面向在美国合法工作的人员开放。
EEOC 和退伍军人文件
在雇佣期间，员工不会因种族、肤色、宗教、性别、国籍、年龄、婚姻状况或退伍军人身份、健康状况或残疾等任何受法律保护的状态而受到歧视。
有时，政府机构会要求雇主定期报告员工的性别、族裔、残疾、退伍军人和其他受保护状态的信息。本行政EEO记录仅用于统计分析，并用于遵守政府的记录保存、报告和其他法律要求。定期向政府提交以下信息。填写行政EEO记录是可选的。如果您选择提供所需的信息，请注意所有行政EEO记录将存放在保密文件中，并不包含在您的就业申请或人事档案中。
请注意：您的配合是自愿的。任何数据的包含或排除都不会影响任何就业决定。
查看英文原文
The Healthcare Self-Pay Customer Service Representative serves as the primary point of contact for patients calling in regarding self-pay and out-of-pocket medical balances. This role focuses on delivering high-quality customer service, resolving financial accounts using approved guidelines, and strictly adhering to speed and accuracy metrics.
- Hourly wage· $17.50 English
- $18.50 Bilingual
- Department is open 9am-9pm EST
- Understand payer contracts, rules and regulations.
- Understanding of insurance eligibility requirements
- Understanding of insurance billing priority
- Review claim denials, rejections and underpayments.
- Communicate issues and offer suggestions to Management for process improvements.
- Understand and apply federal and state rules and regulations, including but not limited to HIPAA, PCI Compliance regulations, PII/PHI Security.
- High School diploma or GED required; College preferred.
- Hospital or Healthcare (US) knowledge/experience preferred.
- Contact or Call Center experience preferred.
- Excellent verbal, written and communication skills required.
- Ability to multitask and work under pressure.
- Minimum typing skills 60 words per minute with the ability to talk and type
- Minimum 3-5 years’ work-related experience.
- SMS Invision, I-series, Meditech, Epic experience a plus.
- Microsoft Office experience required.
This role is open to those eligible to work in the USA.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.