技术支持工程师
Technical Support Engineer
加入正在为人工智能时代构建遥测基础设施的公司。在Cribl，我们与全球最大的企业中的IT和安全团队合作，包括财富100强中的一半，弥合AI愿景与基础设施现实之间的差距。作为遥测的AI平台，我们为客户提供了选择、控制和灵活性，以管理和分析人类和代理的遥测数据，使他们能够打造下一个创新。
我们是增长最快的私营公司之一，也是快速发展的巨大市场中的领先者。我们拥有全球员工，采用远程优先的工作方式，核心理念很简单：软件是一项人事业务。Cribl是充满好奇心和协作精神的人们可以发挥最佳水平、快速成长并展现真实自我的地方。
**为什么你会喜欢这个职位**
Cribl正在寻找技术支持工程师，通过为企业客户提供支持来确保客户成功。我们是一家快速增长的远程优先公司，使命是释放所有可观测性数据的价值。我们核心信念是打造卓越的产品，并对客户和社区做好事。我们为客户提供了前所未有的可观测性、智能和实时数据控制能力。我们得到了Sequoia和CRV的支持，我们的产品部署在世界上一些最大的组织中，处理数百TB到PB级的IT和安全数据，由站点可靠性工程师、系统工程师和技术运营团队进行管理。
在这个职位中，你将加入一个高度技术化且注重协作的团队，致力于交付高质量的软件，并享受互联网上所有的山羊表情包。理想的候选人具备扎实的技术能力、帮助客户的内在愿望以及与他人协作的天然倾向。
**作为我们团队的活跃成员，你将…**
- 深入理解Cribl Stream及其他产品
- 为我们的企业客户及通过Slack、邮件、在线会议等各种渠道提供卓越的技术支持
- 研究、诊断、排查并找到解决客户问题的方法
- 遵循标准流程以实现问题复现，并将未解决的问题转交至相应的内部团队
- 及时准确地向客户提供反馈，设定可实现的期望，并确保正确记录和关闭问题
查看英文原文
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
**Why You’ll Love This Role**
Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
**As An Active Member Of Our Team, You Will…**
- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
- This position will require stand-by, on-call, or off-hours duties
**If You’ve Got It - We Want It**
- BS degree in Computer Science or similar degree, or equivalent work experience
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
- Passionate about working on complex technical issues
- Expert-level troubleshooting, problem-solving skills, and critical thinking
- Excellent client-facing skills, excellent written and verbal communication skills
- Experience with Linux, AWS, Azure, and Networking
- Bonus Points/Preferred Qualifications:
- Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
Regex and JavaScript experience is a Plus
#LI-KJ1
#LI-Remote
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Base Salary Range
$90,000—$141,000 USD
**Bring Your Whole Self**
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/).