定性研究主任
Associate Director, Qualitative Research
关于M3：一家日本全球领先的医疗行业创新技术和研究解决方案提供商。M3集团在美国、亚洲和欧洲运营，通过其医生网站（包括mdlinx.com、m3.com、research.m3.com、Doctors.net.uk、medigate.net和medlive.cn）在全球拥有超过580万名医生会员。M3 Inc.是在东京证券交易所上市的公司（jp:2413，日经225指数），在包括美国、英国、日本、韩国和中国在内的主要市场设有子公司，2020年位列福布斯全球2000强。M3集团为医疗和生命科学行业提供服务。除了市场调研，这些服务还包括医学教育、合规药品推广、临床开发、职位招聘和诊所预约服务。M3在包括日本、英国、法国、德国、巴西、瑞典、中国、美国和韩国，以及印度等地设有办公室。
业务单元使命：
M3全球研究是M3 Inc.的一部分，为行业提供最全面、最高质量的市场调研招募和支持服务，与全球70多个国家的受访者建立联系。
M3全球研究拥有ISO 26362和ISO 27001认证，具备最高质量的数据收集和项目管理能力，涵盖当今使用的定性和定量技术。M3服务整合了最先进的统计和态度方法，使客户能够为其终端客户提供世界级的产品和服务，覆盖多个行业领域。
职位使命：
定性研究主任的职责是管理和监督客户服务团队。该职位将直接指导和培养员工，与M3客户建立关系，并与团队合作确保项目按时且在预算内完成。定性研究主任还将协助更新流程和内部系统，以确保团队高效协作。这是适合在市场调研领域，特别是在线医疗研究方面有管理经验的人士的理想职位。
核心职责和任务：
包括但不限于以下内容：
· 管理、指导、评估和发展团队成员，监控团队的KPI和工作量
查看英文原文
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of Qualitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Role Mission:
The mission of the Associate Director of Qualitative Research is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.
Essential Duties and Responsibilities:
Including, but not limited to the following:
· Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
· Responsible for providing guidance and mentoring members of the operations team.
· Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
· Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
· Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
· Monitoring productivity and quality of data collection of their team’s projects.
· Overseeing the billing process of the team, and ensuring projects end with expected profitability.
· Support the development and implementation of best practices and policies for client service
· Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
· Overseeing the training of any new team members, as well as the training needs of current employees.
· Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.
Education and Training Required:
Bachelor’s degree or equivalent work experience preferred.
Minimum Experience:
· 5+ years of experience in Qualitative Market Research
· 3+ years of project management experience
· 2+ years experience in healthcare focused Market Research required
· Minimum of 1 year of experience managing employees preferred
· Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)
Knowledge, Skill, Ability:
· Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
· Able to work well meet deadlines and under pressure.
· Have exceptional written and verbal communication skills.
· Have strong Microsoft Office skills including Excel, Outlook, PowerPoint and Word
· Have well-developed analytical and problem-solving skills.
· Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.
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