会计经理（客户服务）
Accounting Manager (Client Services)
我们的目标是为小型企业带来财务清晰度和安心感，让他们能够专注于自己的热情，并有信心和目标地发展业务。
作为客户会计经理，你将持续为所负责的客户关系提供卓越的体验。你负责提供及时、准确、有效且有支持性的财务运营支持。
**职责范围**
**为客户创造价值。**
你将通过有效执行我们的标准交付模式，并与我们的6C框架保持一致，来推动客户价值。你将实施最佳实践，优化流程，并在适当的时候引入技术，以最大化客户的利益。你将为所负责的客户关系制定全面的标准操作流程，确保团队内知识共享的一致性以及有效的客户覆盖。
你将与所负责的客户建立牢固的关系。你将提供持续、及时的支持，并以开放、好奇的心态，最好地预见并满足客户的需求。对于不熟悉的要求或需求，以及如何持续为客户创造价值的想法，你将向团队领导进行汇报。你将与团队成员及整个特许经营网络合作，识别并提出解决方案，以优化客户的财务运营方案，支持他们的独特需求和有效的客户覆盖。
**为团队创造价值。**
你将负责学习和采用我们的客户交付模式，并理解并应用我们的使命、愿景和6C框架。你的成功取决于以符合我们模式和价值观的方式，为客户提供和团队做出贡献。
你将展现出成长型思维，定期反思自己的工作，寻求并实施反馈，并根据管理层的指导调整自己的方法。
你将作为团队和客户交付组织整体的一员。你将与其他团队成员密切合作，实现整个客户交付团队的目标。这包括分享最佳实践，识别并协作提出改进客户交付运营的想法。
你将向你的领导提供关于客户关系健康状况的见解，指出客户成功早期的风险指标，并提供建议。
查看英文原文
Our purpose is to bring financial clarity and peace of mind to small businesses, so they can focus on their passions and grow their businesses with confidence and purpose.
As a Client Accounting Manager, you will consistently deliver an exceptional experience to your owned client relationships. You are responsible for providing responsive, supportive, accurate, timely, and effective financial operations support.
**Areas of Responsibility**
**Delivering Client Value.**
You will drive client value through your effective execution of our standard delivery model and in alignment with our 6 C’s framework. You will implement best practices, streamline processes and implement technology where appropriate to maximize the value for your clients. You will maintain comprehensive standard operating procedures for your client relationships to ensure consistent knowledge sharing and effective client coverage across the team.
You will foster strong relationships with your owned client relationships. You will provide consistent, responsive support, and apply an open, curious mindset to best anticipate and address the needs of your clients. You will escalate to your team leader any unfamiliar requests or requirements and ideas on how to best deliver continual value. You will collaborate with your team members and across the franchise network to identify and bring solutions to optimize on your clients’ financial operations solutions in support of their unique requirements and effective client coverage.
**Delivering Team Value.**
You will take ownership in learning and adopting our client delivery model, and understanding and adoption of our purpose, mission and 6 C’s framework. Your success is dependent on contributing to your clients and team in a manner that is consistent with our model and values.
You will demonstrate a growth mindset, regularly reflecting on your work, seeking and implementing feedback, and adapting your approach based on guidance from management.
You will serve as a member of your team and the Client Delivery organization as a whole. You will work closely with other team members to achieve the overall Client Delivery team’s objectives. This includes sharing of best practices and identifying and collaborating on ideas to improve on our client delivery operations.
You will provide your leader with insight into the health of your client relationships, flagging early indicators of risks to your clients’ success and providing recommended paths for resolution. You will partner with your team leader to address and resolve issues identified within your assigned client relationships.
**Knowledge & Experience**
If you're passionate about providing exceptional service, possess a problem-solving mindset, and thrive in a collaborative environment, then you will thrive in this role.
- Bachelor's degree is required.
- Strong communication, and interpersonal skills.
- Excellent problem-solving and analytical skills.
- 5+ years of progressive experience in accounting.
- Deep understanding of generally accepted accounting principles, processes and technologies.
The successful candidate will bring to the role
- **A passion for operational excellence:** Brings enthusiasm and a commitment to finding better ways forward.
- **Creative problem-solving skills:** Needed for tackling complex projects and process improvements.
- **Being an exemplary team player:** Vital for collaboration within the team and successfully achieving goals through partnering across our organization.
- **A data-driven mindset:** Ability to analyze data, identify trends, and make informed recommendations.
- **A growth mindset:** Openness to learning, adapting, and taking on new challenges.
- **An alignment of our 6 C’s** Framework in the execution of their role (Communication, Curiosity, Connection, Community, Consistency, and Collaboration).
Work Environment & Physical Demands
These are activities required to perform the essential functions of the position: Speaking, seeing, hearing, remaining in a stationary position, often standing, or sitting for prolonged periods, communicating with others to exchange information, and repeating motions that may include the wrists, hands, and/or fingers.
This job is conducted via a remote, home office space. Work is expected to be conducted per an agreed upon schedule during normal business hours. Actual conditions will vary between workspaces.
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Pay range
Pay Range
$100,000—$100,000 USD
As online scams are rampant, don’t fall victim to fraud. Supporting Strategies will never seek payment from you or request personal information from you prior to extending a job offer. Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat.
_Supporting Strategies is deeply committed to creating a diverse and inclusive workforce. A diverse workforce is not just attained but is_ _built upon a culture of inclusion and belonging. Supporting Strategies is an Equal Opportunity Employer._