客户成功工程师
Customer Success Engineer
关于 Hightouch
Hightouch 是一个由行业领先的可组合 CDP 驱动的智能营销平台。通过在一个地方整合完整的品牌背景、客户数据和绩效历史，每位营销人员终于能够自己构建并交付端到端的营销活动。团队可以更快地行动，保持品牌一致性，并获得真正有效的 AI 营销。
成立于 2019 年，总部位于旧金山，Hightouch 让营销团队能够以以前无法实现的速度和质量分析绩效、头脑风暴创意并生成内容。
被列为 2026 年 Gartner® Magic Quadrant™ 客户数据平台领域的领导者，Hightouch 被 Domino's、Spotify、Aritzia、Cars.com、Ramp 和 PetSmart 等领先企业所信赖。
在 Hightouch，我们的使命是帮助客户利用数据和 AI 增长他们的业务。团队充满雄心、注重成果、高效运作——我们相信谦逊、善良和同理心对我们的成功至关重要。如果你被速度所激励，执着于提升标准，并希望与那些彼此关心、也关心客户的伙伴一起打造产品，我们很期待与你见面。
职位简介
Customer Success Engineering（客户成功工程师）这个职位要求很高，需要强大的组织能力和多任务处理能力。你将直接与所有用户合作，确保他们能从平台上获得最大价值。这可能包括在 Intercom、Slack、电话或邮件中回答问题。这项工作具有技术性，需要理解如何阅读 API 文档，了解标准 SaaS 工具（如 CRM、ESP、ERP 等）的工作原理，以及客户使用数据的基本构成。
该职位还设计为提供广泛的组织内接触机会，包括与 Technical Account Managers（技术客户经理）、Solutions Engineers（解决方案工程师）、市场部、工程部和运营部紧密协作。这个职位非常适合希望在公司内部及客户中产生影响的优秀团队成员。
我们寻找的你
理想的候选人渴望学习，热衷跨职能协作，致力于提供最佳客户体验，并乐于向他人学习和教学。Hightouch 仍是一家初创公司，这意味着你需要在组织中积极贡献，随着公司成长承担多种角色。你将对有机会成为一家卓越公司的关键成员感到兴奋，愿意在需要时提出问题，主动寻求帮助。
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About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About the Role
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.
The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.
About You
The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.
Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.
Requirements
- 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
- Technical background either through experience or education
- Conversant in SQL or willing to learn the basics and a few more advanced topics
- Strong discovery and interpersonal skills
- Intellectual curiosity, high ambition, and humility.
- Excellent verbal and written communication skills.
- Ability to adapt to an ever-changing work environment
- Thorough understanding of the technology industry and its players
- Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required
The salary range for this position is $85,000-$110,000 per year, which is location independent. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)