客户服务 - 临时工作（周一至周五）
Customer Service - Temporary Mon-Fri
我们寻找喜欢帮助他人，能够成功处理来自客户关于五星级呼叫中心客户商品和服务咨询的电话，并以友好、专业的态度提供高质量服务的人。
此项目特别协助客户处理借记卡优惠、订单和余额相关咨询。
此职位为自带设备居家办公，适用于以下各州的居民：阿拉巴马州、佐治亚州、爱达荷州、艾奥瓦州、印第安纳州、堪萨斯州、路易斯安那州、密歇根州、密西西比州、内华达州、北卡罗来纳州、北达科他州、俄亥俄州、俄克拉荷马州、宾夕法尼亚州、南卡罗来纳州、南达科他州、德克萨斯州、田纳西州、犹他州、弗吉尼亚州、西弗吉尼亚州、威斯康星州和怀俄明州。
资格要求
- 优先考虑有3-6个月客户服务或客户支持经验者
- 有3-6个月呼叫中心或办公室背景经验者优先
- 具备基本的电脑操作技能
- 学习能力强，能够独立工作
- 具备良好的电话和口头沟通能力，以及积极的倾听技巧
- 必须年满18岁
- 需通过符合州和联邦法律规定的背景调查
职责
- 及时处理大量来电
- 在处理不同话题时遵循沟通“脚本”
- 识别客户需求，澄清信息，研究并提供解决方案和/或替代方案
- 访问公司和客户提供的资源，准确处理电话
- 在出现机会时，适时推销产品
- 能够在不同任务之间灵活切换，保持效率和冷静
- 在指定时间保持准时到岗，确保出勤率
- 在所有客户互动中保持积极和专业
- 根据要求具备交叉培训的灵活性
自带设备（BYOD）
- 此职位需要您自备设备和工作空间。
- 必须拥有经验证的互联网服务（需安全、可靠且为专用高速网络，以满足业务需求），并设有专用的工作区域（书桌、椅子、电源插座、直接网线连接）。
硬件/软件要求：
- 处理器：Intel® Core™ i5-8250U 系列或更高
- 内存：Windows 10 或 11 64位系统，8GB
- 屏幕分辨率：1280x768 或更高，需双显示器
- USB DSP 耳机
- 点击此处查看示例
- 不接受 Chromebook、上网本或任何类型的平板（必须为笔记本或台式机）
- 必须安装最新版杀毒软件
查看英文原文
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Bring Your Own Device (BYOD)
- This position requires you to provide your own equipment and workspace.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements:
- Processor: Intel® Core™ i5-8250U Series or greater
- Memory: 8GB on Windows 10 or 11 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB DSP headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Must be hardwired to your modem or router/ No Wi-Fi or extenders
- Click her for the BYOD policy for full detailed list of requirements
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Originally posted on Himalayas