双语外呼招生代理
Bilingual Outbound Enrollment Agent
Five Star Solutions 正在寻找双语外呼招生代理，能够使用英语和西班牙语，支持一个为符合条件的健康计划成员服务的快节奏医疗招生项目。这是一个轻销售、有脚本的外呼职位，专注于帮助成员了解并报名参加可用的健康项目。
这是一个令人兴奋的机会，加入一个快速发展的项目，优秀的表现者可以通过帮助成员同时提供卓越的客户体验来产生立即的影响。
此职位为远程工作，仅限居住在以下地区的人员：AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
职责
- 使用自动拨号系统拨打外呼电话，联系符合条件的健康计划成员。
- 准确遵循既定的脚本和招生流程。
- 与成员进行专业、友好且自然的对话。
- 清晰解释项目福利和报名机会。
- 回答常见问题和异议，同时保持对话围绕报名展开。
- 在与成员交谈时操作 Salesforce CRM 和其他必要系统。
- 参考系统中已提供的通用健康或处方相关信息，不独立收集敏感健康信息。
- 准确记录通话结果和报名活动。
- 达到既定的质量、生产力和报名目标。
- 保护成员信息，遵守所有必要的隐私和合规程序。
要求
- 有外呼电话、呼叫中心、客户服务、销售或招生经验者优先。
- 具备良好的口头沟通和积极倾听能力。
- 能够按照结构化脚本进行对话，同时保持自然交流。
- 能自信处理问题、犹豫和异议。
- 专业、耐心且富有同理心的沟通风格。
- 能够熟练使用 CRM 系统和多个计算机应用程序。
- 注重细节，具备准确的文档记录能力。
- 能够在远程环境中独立工作。
- 有可靠的出勤率，并有强烈的绩效期望承诺。
- 必须能流利地说、读、写英语和西班牙语
Five Star Solutions 重视多样性，并致力于通过聘请最优秀的人才，为客户提供最好的服务，从而培养一个专业、多元化的员工队伍。Five Star 是平等就业机会（EO）的倡导者。
查看英文原文
Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.
This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
- Make outbound calls to eligible health-plan members using an automated dialing system.
- Follow established scripts and enrollment procedures accurately.
- Engage members in professional, friendly, and conversational discussions.
- Explain program benefits and enrollment opportunities clearly.
- Address common questions and objections while keeping the conversation focused on enrollment.
- Navigate Salesforce CRM and other required systems while speaking with members.
- Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
- Document call outcomes and enrollment activity accurately.
- Meet established quality, productivity, and enrollment goals.
- Protect member information and follow all required privacy and compliance procedures.
Qualifications
- Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
- Strong verbal communication and active listening skills.
- Comfortable following a structured script while maintaining a natural conversation.
- Ability to confidently handle questions, hesitation, and objections.
- Professional, patient, and empathetic communication style.
- Comfortable working with CRM systems and multiple computer applications.
- Strong attention to detail and accurate documentation skills.
- Ability to work independently in a remote environment.
- Reliable attendance and a strong commitment to meeting performance expectations.
- Must be able to Speak, Read, & Write fluently in English & Spanish
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Originally posted on Himalayas