实时产品经理
Product Manager, Real Time
关于 Hightouch
Hightouch 是一个由行业领先的可组合 CDP 驱动的智能营销平台。在同一个地方拥有完整的品牌背景、客户数据和表现历史，每位营销人员终于能够自己构建并交付端到端的营销活动。团队行动更快，保持品牌一致性，并获得真正有效的 AI 营销。
成立于 2019 年，总部位于旧金山，Hightouch 让营销团队能够以以前不可能的速度和质量分析表现、头脑风暴创意并生成内容。
被列为 2026 年 Gartner® Magic Quadrant™ 客户数据平台领域的领导者，Hightouch 已被 Domino's、Spotify、Aritzia、Cars.com、Ramp 和 PetSmart 等领先企业所信赖。
在 Hightouch，我们的使命是帮助客户利用数据和 AI 增长业务。团队充满雄心、注重成果、高效——我们相信谦逊、善良和同理心是成功的关键。如果你被速度所激励，痴迷于提升标准，并希望与那些彼此关心以及关心客户的人一起打造产品，我们很期待见到你。
为什么这个职位很重要
客户意图在他们互动的那一刻最清晰，而采取行动的窗口期很短。抓住这个窗口是数据栈中最难的基础设施问题之一。你必须在行为发生的瞬间捕捉它，将其与已知的该人的所有信息进行对比，并在几毫秒内返回答案。这就是真正有效的个性化体验的支撑：当你还在搜索时，商店页面就重新排序；一旦你购买了，广告就不再跟踪你；或者 AI 对话已经知道你想要做什么。在过时的数据上，同样的体验最多只是泛泛而谈，最坏的情况是错误的。
迄今为止，实时体验要么功能受限，要么只能通过自研技术供最复杂的公司使用。我们正在将实时个性化体验带给每个品牌，基于他们自己的数据，结合他们的完整历史记录以及几乎任何他们想运行的逻辑。Real-Time 套件已经为世界上一些最大的品牌和流量最高的网站提供体验，由于这些能力非常新，最佳用例仍在不断发明中。你将决定它接下来的发展方向。
你将负责什么
你将负责我们在客户数据基础设施中的实时产品。这个团队专注于捕捉用户行为，建立实时数据管道，确保低延迟和高可用性，同时与多个系统集成。你将设计和实现关键的实时数据处理逻辑，支持个性化体验和实时决策。你还将与产品、工程和数据团队紧密合作，推动实时功能的创新和优化。
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About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
Why this role matters
Customer intent is clearest in the moment they're interacting, and the window to act on it is short. Hitting that window is one of the hardest infrastructure problems in the data stack. You have to capture behavior the instant it happens, evaluate it against everything already known about the person, and return an answer in a few milliseconds. It's what powers the personalization that actually works: a storefront that reranks while you're still searching, an ad that stops following you once you've bought, or an AI conversation that already knows what you're trying to do. On stale data, the same experiences are generic at best and wrong at worst.
Until now, real-time experiences have been either functionally limited or only available to the most sophisticated companies through in-house tech. We're bringing real-time personalization to every brand, built on their own data, with their full history and nearly any logic they want to run. The Real-Time suite already powers experiences for some of the biggest brands and most-trafficked sites in the world, and since these capabilities are so new, the best use cases are still being invented. You'll decide where it goes from here.
What you'll own
You'll own our real-time products within Customer Data Infrastructure. This team is focused on capturing user behavior as it happens and enabling our customers to act on it in the moment. You'll be driving product decisions across an early but maturing, technically demanding suite that already powers some of our largest enterprise deployments:
- Events: the event collection pipeline, SDKs, and tooling to get live customer data flowing reliably at scale.
- Real-Time Evaluation: the systems to power sub-second computation of user traits and audience membership, layering event stream data on top of historical warehouse data for a complete, unlimited real-time CDP.
- Personalization API: the low-latency APIs that serve unified customer data to live experiences in milliseconds.
What you'll do
You'll drive roadmap and execution across the Real-Time suite: building specs and turning them into shipped product, partnering closely with engineering on architecture and scaling decisions, and representing the suite in front of some of the world's largest brands. You'll own the competitive research and customer evidence for the area, and shape the strategy and positioning for real-time across Hightouch.
At Hightouch, you'll be joining a world-class Product team that doesn't just talk about innovation. We live and breathe it. We're the team that invented Reverse ETL and pioneered the Composable architecture, fundamentally transforming the CDP landscape, and as we've evolved into a multi-product powerhouse, we've maintained a lean, high-impact Product team where each PM is a true owner, independently driving their product area to deliver direct business impact.
What we're looking for
- Technical depth. You can hold your own with engineers on systems design, architecture, and scaling tradeoffs, and turn those discussions into clear product decisions. You've shipped real product in a technical domain (data platforms, events, distributed systems, identity, or cross-product platforms).
- Customer obsession. You get close enough to customers to separate what they really need from what they ask for, and you have the conviction to build for the need, even in front of large enterprise customers and in live deals.
- Outcome mindset. You judge your work by the result it drove, not the amount you shipped.
- Clear communication. You write clearly and have an ability to synthesize many moving parts into something engineers, customers, and execs can all act on.
- Fast ramp. You've shown a history of picking up new concepts and new domains quickly and getting to real depth, and you lean into AI when you need to learn and ramp even faster.
Interview process
- Recruiter Screen [30m]: Intro call to get to know each other and check for mutual fit.
- Hiring Manager Interview [30m]: A conversation about past experience and how you operate.
- Technical Design Interview [90m]: Given a complex real-time customer requirement, you'll work through how you'd design the system and the product around it.
- Case Study Interview [90m]: A two-part problem-solving session.
- GTM Interview [30m]: How you partner with go-to-market counterparts and support pipeline.
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $240,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)