产品运营分析师
Product Operations Analyst
**地点**
我们的**产品运营分析师 - 产品分析**将是我们全球产品管理团队的重要成员。
该职位远程办公，位于美国东部、英国、爱尔兰、瑞典、荷兰、爱沙尼亚和以色列。
**我们是谁**
DoiT是一家全球科技公司，与以云为主导的组织合作，利用云推动业务增长和创新。我们将数据、技术与人类专业知识相结合，确保客户在规划到生产的过程中保持架构完善且可扩展。
通过交付DoiT云智能解决方案——唯一一个将先进技术与人类智能相结合的解决方案，我们帮助客户解决复杂的多云问题并提高效率。
凭借数十年的多云经验，我们在Kubernetes、GenAI、云运维等方面有专长。作为AWS、Google Cloud和Microsoft Azure的获奖战略合作伙伴，我们与全球超过4000家客户合作。
**机会**
我们正在招聘一名**产品运营分析师**，以加强DoiT的研发决策，并帮助推动组织内的AI转型。
这个职位适合那些不仅关注数据本身，更关注业务成果的人。你关心我们服务的客户，并使用AI工具、数据和客户之声系统作为工具，来改进我们发现、定义、构建、成熟和迭代产品的方式。
你将在产品、数据、AI和客户洞察的交汇点上工作，帮助建立和维护测量和分析基础，确保我们的产品投资建立在可靠信号和真实客户需求的基础上。
向产品运营主管汇报，并属于产品和研发组织，这是一个高影响力的个人贡献者职位，适合拥有强大数据、分析和AI经验，并喜欢构建可扩展流程和跨职能工作的人员。
随着DoiT产品组合的增长，清晰的度量和结构化的客户洞察变得越来越重要。这个职位有助于确保产品决策是有依据的、可衡量的，并与业务成果保持一致，使团队能够更有信心和专注地进行开发。
**职责**
1) 产品度量与仪器化
支持并发展将产品行为转化为可信、可操作信号的框架和系统：
- 与工程团队合作，定义和维护事件分类法，跟踪
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**Location**
Our **Product Operations Analyst - Product Analytics** will be an integral part of our Global Product Management team.
This role is based remotely in the East US, the UK, Ireland, Sweden, the Netherlands, Estonia and Israel.
**Who We Are**
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
**The Opportunity**
We’re hiring a **Product Operations Analyst** to strengthen how R&D decisions are made at DoiT and to help drive our AI transformation across the organization.
This role is built for someone who cares deeply about business results, not just the data itself. You care about the customers we serve and use AI tools, data, and voice of the customer systems as tools to improve how we discover, define, build, mature, and iterate our products.
You’ll operate at the intersection of product, data, AI, and customer insight helping build and maintain the measurement and analytics foundations that ensure our product investments are grounded in reliable signals and real customer needs.
Reporting to the Head of Product Operations and part of the Product and R&D organization, this is a high-impact individual contributor role suited for someone with strong data, analytics, and AI experience who enjoys building scalable processes and working cross-functionally.
As DoiT’s product portfolio grows, clear measurement and structured customer insight become increasingly important. This role helps ensure that product decisions are informed, measurable, and aligned with business outcomes, enabling the team to build with greater confidence and focus.
**Responsibilities**
1) Product Measurement & Instrumentation
Support and evolve the framework and systems that turn product behavior into trusted, actionable signals:
- Partner with Engineering to define and maintain event taxonomy, tracking standards, and instrumentation quality
- Build and maintain scalable, self-service dashboards for product teams
- Help establish and document clear metric definitions as a shared source of truth.
- Contribute to improving how and what we measure as the product evolves.
- Leverage AI to repeatedly unlock insights and recommendations from these signals
**Outcome:** Product teams have reliable data to evaluate performance and make informed decisions.
2) Analytics & Data Foundations
Strengthen the product analytics ecosystem and data models that power decision-making.
- Work within our product analytics stack (e.g., Mixpanel, Segment, Looker) to ensure accurate and accessible reporting.
- Build and maintain dbt models for core product entities and behaviors.
- Contribute to a clean, usable metric layer for business stakeholders.
- Help structure and analyze Voice of the Customer inputs (e.g., support, churn, NPS, sales feedback, customer interviews)
- Support data quality through testing, monitoring, documentation, and automation
- Deploy the best AI tooling available to make our data a differentiator
**Outcome:** Product data is systematically consistent, accessible, and trusted.
3) Insight Generation & Reporting
Translate product usage and customer signals into clear, actionable insights.
- Deliver recurring product analytics reporting (adoption, engagement, retention)
- Contribute to analytics readouts to business stakeholders and executives with clear findings and recommendations
- Perform analyses that connect product behavior to revenue and retention outcomes
- Support automated reporting and AI-assisted workflows while maintaining metric integrity
- Strive to make insights and reporting automated and self-service, heavily assisted through best practices with emerging AI techniques
**Outcome:** Product and business stakeholders regularly use analytics and customer insights to inform roadmap and investment decisions.
**Qualifications**
- **5+ years of experience in product analytics or related roles.** Experience working closely with digital product teams and influencing decisions through data.
**AI-First mentality. Must have a practical understanding of how AI is reshaping analytics workflows. The ideal candidate will have experience using AI to accelerate insight generation, documentation, and distribution while understanding how to build guardrails, trust, and safe operationalization of AI.**
- **Systems thinker & operator's mindset.** Track record of building systems that scale across many groups.
- **A “Builder” mindset**. We have bold ambition, and we move fast. Whether we’re missing processes, systems, tools, data, or buy-in, your instinct must be to create, solve, and build paths that may not exist today.
- **Comfort operating in ambiguity.** Ability to prioritize, structure problems, and execute independently while collaborating across teams.
**Clear communicator. Experience presenting analysis to product managers and business stakeholders, translating complex findings into actionable recommendations.** **Strong analytical foundation. Advanced SQL required. Experience with event-based analytics and familiarity with tools such as Mixpanel (or similar), Looker (or similar BI tools), Segment (or similar), and dbt.** **Domain familiarity (preferred). Exposure to public cloud environments (AWS, GCP, Azure), FinOps/cloud cost management, and enterprise SaaS company concepts is preferred.**
**How success will be measured**
- Product teams rely on analytics to evaluate feature performance and guide roadmap decisions
- Core product metrics are clearly defined, trusted, and consistently used
- Product insights contribute to improvements in adoption, engagement, and retention
- Voice of the Customer signals are organized and incorporated into feedback loops
- Data is readily accessible, well-documented, and clear, enabling efficient decision-making
- Analytics and insights are available quickly and require less manual effort
- AI is being used across our product operating model to incorporate signals into every decision across Product, Design, and Engineering
- AI-driven insights are systematically integrated to inform and optimize critical decision-making throughout every phase of our product lifecycle, from initial concept to post-launch iteration.
**Are you a Do’er?**
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our [core values](https://careers.doit.com/life-at-doit/).
Sounds too good to be true? Check out our [Glassdoor Page](https://www.glassdoor.com/Overview/Working-at-DoiT-International-EI_IE1972488.11,29.htm).
We thought so too, but we’re here and happy we hit that ‘apply’ button.
Full-time employee benefits include:
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
**Many Do’ers, One Team**
DoiT unites as _Many Do’ers, One Team_, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
#LI-Remote