目的地工作人员
Destination Staff
这是一个远程职位。
· 满足并超越客人期望，确保客人完全满意；
• 为客人提供港口和旅游信息；
• 发放旅游票券并陪同旅游；
• 有时间时与客人交流；
• 时刻表现出对客人福祉的真诚关心；
• 主动解决问题；
• 协助目的地服务经理处理旅游办公室的所有行政事务；
• 协助维护更新且准确的文件系统以供参考；
• 负责旅游和私人安排的销售；
• 负责旅游巴士和私人车辆的调度；
• 安排旅游陪同人员；
• 协调其他旅游需求（如水、午餐盒等）；
• 制作港口介绍和预订表单；
• 负责组织客人下船前的说明会；
• 分发内部旅游信息；
• 完成主管或SOP手册-前台中列出的其他所有职责；
• 在船上销售旅游产品；
• 协助目的地服务经理对新员工进行培训；
• 完成、参与并推广签名服务培训项目；
• 监督公司政策、程序和指示的实际应用；
• 立即向船长报告任何船舶无法或未能遵守公司任何政策、程序、指示以及任何安全、环保或保安要求的情况；
• 根据船长的指示参加船员和乘客的安全演练；
• 遵守公司的安全和防污染规定；
最初发布于Himalayas
查看英文原文
This is a remote position.
· Meets and exceeds guest expectations and ensures complete guest satisfaction;
• Provides guests with port and tour information;
• Distributes tour tickets and escorts tours
• Socializes with guests when time permitting
• Demonstrates genuine concern for guests’ well-being at all times
• Proactive approach to problem solving
• Assists Destination Service Manager with all administrative aspects of the tour office
• Assists with the maintenance of an updated and accurate filing system for reference;
• Responsible for sale of tours and private arrangements
• Responsible for dispatch of tour buses and private cars
• Assigns tour escorts
• Coordinates other requirements for tours (water, lunch boxes etc)
• Makes port descriptions, booking forms
• Responsible for organization of guest debarkation briefings
• Distributes internal tour information
• Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
• Onboard sales of tours
• Assists Destination Services Manager with the induction of new destinations staff
• Completes, participates and promotes the Signature Service Training Program
• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Participate in crew and passenger safety drills according to instructions from ship’s command
• Complies with company safety and pollution prevention regulations;
Originally posted on Himalayas