自由职业 面试主持人 - 多语言（远程）
Freelance Interview Host - Multilingual (Remote)
关于M3：一家日本全球领先的医疗行业创新技术和研究解决方案提供商。M3集团在美国、亚洲和欧洲运营，通过其医生网站（包括mdlinx.com、m3.com、research.m3.com、Doctors.net.uk、medigate.net和medlive.cn）在全球拥有超过580万名医生会员。M3 Inc.是在东京证券交易所上市的公司（jp:2413，日经225指数），在包括美国、英国、日本、韩国和中国在内的主要市场设有子公司，2020年位列福布斯全球2000强。M3集团为医疗和生命科学行业提供服务。除了市场调研，这些服务还包括医学教育、合规药品推广、临床开发、职位招聘和诊所预约服务。M3在日本、英国、法国、德国、巴西、瑞典、中国、美国和韩国以及印度设有办公室。
业务单元使命：
M3每年管理数千次在线访谈，并针对远程定性研究方法日益增长的市场需求，开发了QualStage。该解决方案易于使用、安全可靠，能够复制我们高质量的面对面研究体验。我们还支持客户使用其他平台。
随着业务持续增长，我们正在寻找一名定性访谈主持人，协助市场调研项目管理团队进行市场调研项目的日常电话管理，确保所负责项目按时顺利完成，同时满足并超越客户期望。
核心职责与任务：
包括但不限于以下内容：
· 作为内部和外部用户的技术平台问题联系人
· 评估用户的技支持级别，及时提供适当的支持
· 提前准备受访者，确保他们准时参加预定的访谈
· 协助安排预定的访谈并根据需要提供故障排除支持
· 在项目开始前支持主持者和翻译人员的培训
· 诊断问题并与QualStage产品负责人及工程团队沟通
· 记录技术问题及解决方法，以支持客户并改进内部流程
· 及时了解产品功能和改进，必要时能提供内部技术支持
教育与培训要求：
· 本科学位或同等工作经验
查看英文原文
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences. We also support our clients with other platforms as well.
As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.
Essential Duties and Responsibilities:
Including, but not limited to the following:
· Be a point of contact for technical platform issues for both internal and external users
· Assess technical support level of user to provide appropriate support in a timely manner
· Prepare respondents in advance to join their scheduled interviews on time
· Facilitate start of scheduled interviews and provide troubleshooting support as needed
· Support moderator and interpreter trainings prior to the start of the project
· Triage and communicate issues to the QualStage Product Owner and Engineering team
· Document technical issues and resolutions to support customers and improve internal processes
· Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
Education and Training Required:
· Bachelor’s degree or equivalent work experience preferred.
· Multilingual
Minimum Experience:
· Experience supporting customers with Qualitative online platforms preferred
· Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
· Previous experience in customer service, or call centre experience is a plus.
Knowledge, Skill, Ability:
· Must have the ability to work in a team environment.
· Exceptional written and verbal communication skills.
· Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
· Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
· Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
· A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
Operating hours between 03:00 - 20:00 EST
Please state which languages you are fluent in