客户成功经理 - 韩国
Engagement Manager - Korea
关于公司
Legora正在重新定义法律工作的完成方式。不是为律师而建，而是与律师共同打造。我们与全球最优秀的法律团队合作，他们期待卓越、精准和速度，我们也对自己设定了同样的高标准。
我们的AI原生工作空间让法律专业人士能够更快地行动、更清晰地思考，并以更高的精准度运作。通过在几分钟内分析数千份文件并推动端到端的工作流程，我们简化了复杂性，团队可以专注于真正重要的事情：判断力、战略和成果。
50多个国家的1000多家客户信任我们，包括Cleary Gottlieb、Goodwin、Linklaters、White & Case、Dentons和Barclays。我们的年经常性收入已超过1亿美元，团队遍布欧洲、北美和亚太地区，并通过收购Qura、Walter AI和Graceview持续扩展。
我们与世界级的优秀人才合作：包括Aaron Judge和纽约洋基队、Ludvig Åberg（以及他的球童），以及Jude Law的活动。
加入Legora意味着三件事。
- 我们注重责任：对职位和结果负责，而非意图。
- 我们追求卓越：高标准，直接反馈，没有自大。
- 我们共同成长：作为团队和与客户一起成长。
使命高于个人。每个人都有贡献。没有人可以混日子。
如果你被影响力、节奏和提升标准所驱动，这里就是你的选择。
职位介绍
法律工作的完成方式正在改变，而参与（Engagement）是这一变革的核心。我们正在寻找一位经验丰富的战略型参与经理加入我们不断壮大的团队，帮助全球顶尖律师事务所和企业从根本上改变他们与Legora合作的方式。
这是一个适合那些曾在大型复杂组织中推动变革的人的职位。你将负责客户的采用和长期成功：建立关系、定义成果，并作为值得信赖的顾问和核心协调者，使Legora成为法律团队运作不可或缺的一部分。
该职位的核心是为每位客户设计采用计划，并交付多年的变化管理项目，从而改变他们的工作方式。对于每个客户，你将制定定制化的路线图，从最初的部署到全公司范围的广泛采用，定义可衡量的成果和投资回报率，并随着新的AI功能和使用场景的出现不断优化项目。
你将在我们继续打造行业领先的采用计划过程中发挥关键作用。
查看英文原文
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things.
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
ABOUT THE ROLE
The way legal work gets done is changing, and Engagement is at the center of that transformation. We’re looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s top law firms and corporations fundamentally change the way they work with Legora.
This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate.
At the heart of the role is designing each client’s adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the program as new AI capabilities and use cases emerge.
You will be critical as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work.
WHAT YOU’LL DO
You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Enterprise firms or corporates. Specifically, you will:
- Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.
- Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve.
- Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora.
- Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
- Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination.
- Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities.
- Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement.
WHAT YOU BRING
You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.
MUST-HAVES
- Strong management consulting background, with experience at a leading global firm considered a strong plus.
- Strong experience designing and delivering change management and adoption programs within large, complex organisations.
- Experience building client transformation roadmaps and adoption plans, then driving measurable outcomes.
- A track record of working with enterprise clients and senior stakeholders.
- Strong program and project management skills across multiple workstreams.
- Excellent written, verbal and interpersonal communication skills. You can lead boardroom conversations and work closely with hands-on teams.
- High EQ. You know when to listen, advise and act.
- A genuine interest in AI and how it can transform complex industries.
- Comfort working in fast-paced, early-stage environments where you help build the playbook.
- A data-led approach, focused on customer health and outcomes over process.
NICE-TO-HAVES
- Experience within high-growth B2B SaaS or Legal Tech.
- Experience working with legal, compliance or other regulated industries.
WHAT’S IN IT FOR YOU
- Global collaboration: Partner with teams and clients domestic and internationally.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Offices designed for ambitious builders.
- Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.