学校成功经理
School Success Manager
Rockstar正在为一家创新的教育科技公司招聘，该公司致力于改变学校制定和管理日程的方式。这家客户由前教育工作者创立，他们亲身经历了学校排课的挑战，并立志打造一个节省时间、释放资源并符合每所学校独特优先事项的解决方案。他们的平台利用人工智能优化技术，并由一支深入了解学校和总部工作人员需求的团队支持。
他们是谁
这家公司成立的初衷是打造其创始人在教学工作中希望拥有的工具——旨在节省数百小时的浪费时间，同时帮助学校制定更好的日程安排，以实现其学术、预算和人员配置的优先事项。该解决方案满足了负责制定日程的学校员工以及需要了解这些日程的总部员工的需求。
学校日程反映了价值观和优先事项。由于75%至90%的学区预算用于人员开支，没有比每天如何安排师生时间、需要哪些职位、应雇佣多少教师以及学生如何与教师互动更为重要的问题。跨学校的战略性资源配置、核心课程和选修课的适当访问权限，以及对特定群体的专门支持，都始于学校日程的制定。
这家公司为中学排课提供了一个平台，具备人工智能优化功能，并由一群前教育工作者提供支持，他们深知并经历过排课的全过程。该平台不仅节省时间、减少烦恼，还释放资源，使学区和特许学校领导能够制定符合他们愿景的日程安排。
关于职位
作为学校成功经理，入选的候选人将处于帮助学校制定更有效、公平、高效和创新日程任务的最前沿。该职位直接与学校合作伙伴合作，引导他们完成整个排课过程，并确保他们充分利用平台和支持模式的优势。
职位与职责
学校成功经理这一职位负责所有面向客户的客服模型。
负责一所学校的组合
- 通过客户旅程负责和管理一组学区和特许学校合作伙伴
- 提供端到端的支持以最终确定日程；这将需要通过复杂的限制条件和独特的学校需求进行问题解决
- 与关键利益相关者建立战略关系
查看英文原文
Rockstar is recruiting for an innovative edtech company dedicated to transforming how schools develop and manage their schedules. This client was founded by former educators who experienced firsthand the challenges of school scheduling and set out to build a solution that saves time, unlocks resources, and aligns with the unique priorities of each school. Their platform leverages AI optimization and is supported by a team deeply familiar with the needs of school-based and central office staff.
Who They Are
This company was founded to build the tool its founders wished they had when working in schools—aiming to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget, and staffing priorities. The solution addresses the needs of school-based employees who build schedules and central office employees who need visibility into them.
The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how staff and students spend their time every day, what positions are needed, how many teachers to hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.
This company provides a home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does the platform save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.
About the Role
As a School Success Manager, the selected candidate will be at the forefront of the mission to help schools create more effective, equitable, efficient, and innovative schedules. This role works directly with school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of the platform and support model.
Role & Responsibilities
The School Success Manager role leads all aspects of the customer-facing support model.
Own a portfolio of schools
- Own and manage a portfolio of district and charter school partners through the customer journey
- Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs
- Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
- Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
- Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
Lead implementations
- Drive the end-to-end implementation process for each partner across a portfolio of schools
- Lead onboarding and training for new and returning partners
- Support the data integration process by collaborating with partners’ IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app)
- Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering team
- Communicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and overall solution
Support sales and general operations
- As a young company, the School Success team contributes to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, answering questions from prospective school partners, and liaising with schools through the procurement and contracting process
- Pitch in wherever and whenever is needed to contribute to team success
Be part of the brain trust to build a lasting and valuable company
- The small and quick-moving team is committed to both impact and financial success, and this role works hand-in-hand with leaders across functional areas in making and implementing major decisions that determine the company’s future
What They Are Looking For in Candidates
The role requires someone with:
- Meaningful experience developing middle and/or high school schedules
- Willingness to roll up sleeves and work in a scrappy environment
The following additional experiences would also be a plus:
- Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
- Experience in a fast-paced, high-growth entrepreneurial environment
Who You Are
- An experienced scheduler: Someone who has lived secondary scheduling and ideally has at least 3 years of experience building and owning a middle and/or high school schedule
- A “school person”: Has worked at least 5 years inside a school, understands the operations and culture of schools, and identifies as such
- Detail-oriented: Meticulously reviews schedules, slides, and other related documents with critical attention to detail
- Strategic: Able to take in many different signals, cut through the noise, and deliver for district/CMO and school partners
- Efficient: Excited to build an impactful product in a lean environment, able to handle multiple priorities, tasks, and requests at the same time
- Collaborative: Experienced working across cross-functional teams and comfortable in an environment requiring constant collaboration with other colleagues
- Passionate about schools: Driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students
Benefits Offered
- Health: medical, dental, vision, and a contribution-only 401(k) plan
- Personal growth: At the current early stage there will be many professional development opportunities as the company grows and evolves, requiring founding staff to grow with it
- Flexible PTO
Originally posted on Himalayas