业务流程外包销售主管 - 客户中心/CX 体验
Business Process Outsourcing Sales Executive - Contact Center/CX Experience - Re
Req ID:350034
NTT DATA 致力于招聘卓越、创新和充满激情的个人，希望与我们共同成长。如果您希望加入一个包容、灵活且具有前瞻性的组织，请立即申请。
我们目前正在寻找一位拥有制造、零售快消品（CPG）或电信领域经验的BPO/客服中心/CX销售主管，远程工作。
职位概述
我们正在寻找在客服中心/CX/业务流程外包及业务流程即服务领域有丰富经验和成功记录的专业销售人员，加入我们的智能AI客服业务。成功的候选人将在一个或多个行业具备专业知识，有从零开始建立关系并完成大型复杂客服中心/CX/BPO/BPaaS交易的业绩。这些高级销售专业人士将与决策者（或接近高管层）建立买家关系，并推广以AI为核心的BPO/BPaaS转型服务解决方案，帮助他们的企业实现董事会和高管层的战略目标。
主要职责
- 积极发起交易的市场开拓者。成功的候选人应擅长在市场中创造需求，并与服务采购决策者建立关系。
- 在以下一个或多个行业具备专业领域知识（即了解并能阐述核心价值链流程及其相关的挑战和转型机会）：制造、零售、消费品和商品（CPG）、高科技、能源与公用事业以及/或电信。
- 采用咨询式方法，了解潜在客户组织的独特挑战、动态、限制和目标，以及关键利益相关者，并能够开发定制化的BPO/BPaaS转型方案，利用AI和技术自动化，考虑这些因素以及竞争环境，从而创造双赢交易。
- 领导整个销售周期（与解决方案架构师、定价团队、法务、运营等合作），从最初的潜在客户接触开始，到合同谈判和成交，构建具有数百万美元年合同价值（ACV）的CX/BPO交易。
- 与总经理、业务单元负责人、业务单元销售人员和客户高管合作，制定并执行战略市场进入计划，以提高市场认知度和需求。
查看英文原文
Req ID:350034
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO/Contact Center/CX Sales Executive with Manufacturing, Retail CPG or Telecom domain experience to join our team, remotely.
Position Summary
We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex Contact Center/CX/BPO/BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals.
Key Responsibilities
- Market-maker who originates deals proactively. Successful candidates will be adept and have a track record of creating demand in the market and establishing relationships with decision making buyers of the service.
- Subject Matter Expert (i.e. understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries: Manufacturing, Retail, Consumer Products and Goods/CPG, Hi-tech, Energy & Utilities and/or Telecom.
- Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals
- Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) CX/BPO deals, from initial prospect engagement through contract negotiation and closure.
- Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing.
- Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
- 15+ years of experience in Contact Center/CXBPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
- 10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV).
- 10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals
- 10 years of experience working within or selling to Fortune 1000 clients within the Retail, CPG, Telecom, Hi-tech or Manufacturing verticals.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
- Track record of exceeding sales targets and contributing to revenue growth.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship-building skills.
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About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $155,290 - $287,574. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Originally posted on Himalayas