客服中心/CX/BPO - 销售总监 - 高科技 - 远程职位（洛杉矶，CA）
Contact Center/CX/BPO - Sales Director - Hi Tech - REMOTE ROLE (Los Angeles, CA,
Req ID:350036
NTT DATA 致力于招聘卓越、创新且充满热情的个人，他们希望与我们共同成长。如果您希望加入一个包容、灵活且具有前瞻性的组织，请立即申请。
我们目前正寻求一位具有高科技行业经验的BPO/客服中心销售主管，远程加入我们的团队。
职位概述
我们正在寻找有经验且业绩突出的客服中心/CX/业务流程外包和业务流程即服务专业销售人员，加入我们的智能AI客服业务。成功候选人将在一个或多个行业中成为领域专家，拥有从建立关系到完成大型复杂BPO和BPaaS交易的显著业绩。这些高级销售专业人士将与C级或接近C级的决策者建立买家关系，并推广以AI为核心的BPO/BPaaS转型服务解决方案，帮助他们的企业实现董事会和高管层面的战略目标。
主要职责
- 积极发起交易的市场开拓者。成功候选人应具备创造市场需求并建立与服务购买决策者的联系的经验。
- 在以下一个或多个行业中的专家（即了解并能阐述核心价值链流程及其相关的挑战和转型机会）：科技、高科技、金融科技、电信、媒体、零售
- 采用咨询式方法，理解潜在客户组织的独特挑战、动态、限制和目标，以及关键利益相关者，并能够开发定制化的客服中心/CX/BPO/BPaaS解决方案，利用AI和技术自动化，考虑这些因素以及竞争环境，从而创造双赢交易
- 领导整个销售周期（与解决方案架构师、定价团队、法务、运营等合作），构建具有数百万美元年合同价值（ACV）的BPO交易，从最初的潜在客户接触开始，到合同谈判和成交结束
- 与董事总经理、业务单元负责人、业务单元销售人员和客户高管、行业团队、联盟合作伙伴、顾问和分析师关系、市场部合作，制定并执行战略市场进入计划，以提高市场认知度和需求
查看英文原文
Req ID:350036
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO/Contact Center Sales Executive with Hi Tech vertical experience to join our team remotely.
Position Summary
We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals.
Key Responsibilities
- Market-maker who originates deals proactively. Successful candidates will be adept and have a track record of creating demand in the market and establishing relationships with decision making buyers of the service.
- Subject Matter Expert (i.e. understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries: Technology, Hi-tech, Fintech, Telecom, Media, Retail
- Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative Contact Center/CX/BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals
- Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.
- Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing.
- Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
Required Qualifications
- 10+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
- 10 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV).
- 10 years of industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals
- 5 years of experience working within or selling to Fortune 1000 clients within the Technology, Hi-tech verticals.
Preferred Attributes
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
- Track record of exceeding sales targets and contributing to revenue growth.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship-building skills.
#USSALESJOBS
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $155,290 - $287,574. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Originally posted on Himalayas