临床服务台 - 帮助台分析师（美国远程）（萨凡纳，GA，美国）
Clinical Service Desk - Helpdesk Analyst (US Remote) (Savannah, GA, US)
NTT DATA Services致力于招聘卓越、创新且充满热情的个人，与我们共同成长。如果您希望加入一个包容、灵活且具有前瞻性的组织，请立即申请。
NTT DATA Services致力于通过在医疗生态系统中创造效率来改善患者结果。作为医疗领域的知名领导者，公司提供针对特定领域的解决方案，包括患者参与、预测分析、医疗云托管、集成与互操作性、临床和理赔应用实施、收入周期管理及政策管理，此外还包括核心的托管基础设施、应用和业务流程服务。客户包括超过1800家医院、2200家长期护理机构、225家急性护理机构、43000名临床医生、1000家医生诊所以及50家保险公司，为6500万保单持有者提供支持。
职位职责包括：
该职位将是我们提供临床服务台的一部分，作为代理主要处理来电。这是一个电话中心环境，我们提供全天候全年无休的支持。
所有候选人都需要具备轮班灵活性。需要轮班工作，包括夜间、周末和/或节假日。账户特定培训将在白天班次进行，无论分配的班次如何。
处理来自医疗客户的来电，涉及各种临床应用（如Epic、Cerner、McKesson和Meditech）的临床方面问题。事件可能包括但不限于工作流程问题、应用错误、用户访问和功能问题。
及时跟踪并记录适当的评论，关闭或升级事件工单及相关问题。
负责在24/7服务台推动事件的解决。
在班次期间持续查看电脑屏幕上的文字。
在指定的工作区域停留8至10小时，并在电话队列中保持在线，期间有安排的休息时间。
确保拥有安静、私密的工作空间，以及高速有线网络。
如需，可以上岗出差，最多占工作时间的10%。
如需设备安装，可搬运最多25磅的物品。
拥有可用于经理沟通和双因素认证的手机。
查看英文原文
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
Job Responsibilities Include:
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication
Preferred Qualifications:
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Preferred Skills:
Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller’s needs / requests
Exceptional ability to work optimally in a fast-paced environment
Basic Qualifications
1 year Call Center-Customer Service-Application support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, Temp or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $38,000 -$45,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.
Originally posted on Himalayas