运营支持专员 II（助理）
Associate Operations Support Specialist II
关于Mainspring
Mainspring Energy制造并提供燃料灵活、低排放的本地电力解决方案，能够快速增加新容量，并提供可靠、经济且可持续的电力。该公司自2020年起开始商业发货其Mainspring线性发电机，目前为领先的财富500强企业、数据中心和公用事业公司开展数百兆瓦的先进开发和现场运营。Mainspring还与AEP、NextEra Energy Resources、Schneider Electric等全球能源领袖合作。
我们工作的核心价值观，指导我们的决策并连接我们：
- 实事求是的乐观主义
- 无自负的卓越
- 主动协作
您的经验是否未满足所有已发布的职位要求？研究表明，有些人只有在满足所有列出的要求时才更可能申请职位。Mainspring致力于打造一个多元、包容、灵活和协作的环境，因此如果您希望帮助我们将世界转向清洁且负担得起的电力，但并未满足某个职位的所有要求，我们仍然希望收到您的申请。Mainspring有时可以足够灵活地根据合适的人调整职责，或找到更适合您职业背景的开放或即将开放的职位。
用更传统的说法，Mainspring Energy, Inc 是一家平等待人雇主。所有符合条件的申请者都将获得就业考虑，而不会因种族、肤色、宗教、性别、性取向、性别认同、国籍或退伍军人身份而受到歧视，也不会因残疾而受到歧视。
此薪酬和福利信息基于Mainspring Energy在发布日期的预估，未来可能会有所修改。一旦我们提出录用，通常不会就薪资进行协商。薪资范围内的具体水平将取决于多种与工作相关因素，可能包括地点、相关工作经验和/或教育背景，或特定技能和专业知识。新入职员工通常会按照上述起薪范围支付，随着技能、能力和公司知识的提升，未来有加薪的机会。
职位概述
我们正在寻找一位高度可靠且注重细节的运营支持专员，负责监控系统警报，及时响应i
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About Mainspring
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.
The core values that ground our work, guide our decisions, and connect us together:
- Pragmatic Optimism
- Excellence without Ego
- Proactive Collaboration
Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.
In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.
Job Overview
We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during afternoon and weekend shifts.
A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.
Shift Schedule
This role follows a 4×10 schedule (four 10-hour shifts per week), with two shift block options:
Block A: Sunday – Wednesday from 10:30 AM – 9:00 PM PST/PDT
Block B: Wednesday – Saturday from 10:30 AM – 9:00 PM PST/PDT
Responsibilities
- Learn and understand novel electro-mechanical hardware systems and operations
- Monitor system alerts and notifications during assigned shifts
- Follow established troubleshooting protocols to address issues
- Execute problem-solving actions based on provided flowcharts
- Restart hardware systems or escalate issues to senior engineering staff as needed
- Maintain detailed logs of alerts and actions taken
- Ensure all issues are resolved within the allotted time or escalated appropriately
- Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed
Qualifications
- A Bachelor's degree in a related field is preferred
- Previous experience in operations, dispatch, or customer support roles
- Basic technical aptitude; prior experience with dashboards or similar systems is a plus
- Familiarity with troubleshooting hardware and software systems and technology
- Ability to follow detailed instructions and processes
- Strong problem-solving skills with a focus on execution
- Attention to detail and the ability to work independently
- Excellent communication skills
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Willingness to provide flexible shift coverage, supporting team members during vacations or absences