项目负责人
Program Manager
在Clario，隶属于Thermo Fisher Scientific，我们开发受监管的技术，帮助解锁更好的证据并改善全球患者的治疗结果。我们的软件平台在高度受控的监管环境中支持临床试验、诊断和医疗决策。
作为项目管理团队中的项目经理，您将作为客户与运营团队之间的关键联系人，负责监督多个临床研究组合的关系和交付健康状况。您将整合合适的专业知识来管理风险，推动一致性，加强客户合作，并支持所负责账户的成功交付。如果您在一个动态的、面向客户的环境中能够承担责任、影响决策并应对复杂情况，我们期待您的加入。
我们提供的福利
- 具有竞争力的薪酬
- 医疗、牙科和视力保险
- 带公司匹配的401(k)退休计划
- 带薪休假和公司节假日
- 健康计划和员工援助计划
- 灵活的远程工作选项
您将负责的工作
- 监督一个或多个所负责客户组合的交付健康状况，保持对多个临床研究的可见性，并确保符合客户期望的一致执行。
- 建立可信赖的客户关系，了解优先事项和挑战，并将客户需求转化为项目管理团队、运营团队和专业领域专家的明确行动。
- 识别组合级别的交付风险，处理升级问题，推动及时解决，并主动应对可能影响客户满意度、收入或未来机会的问题。
- 监控研究时间表、财务表现、运营KPI和所负责账户中约定的流程，利用洞察力支持治理讨论和持续改进。
- 与更广泛的客户团队合作，包括业务发展和客户成功团队，以支持一致的客户体验、账户策略、留存和长期增长。
- 准备并参与客户治理和运营会议，与相关方有效沟通，并提供清晰的建议和方向。
我们寻找的人选
- 本科学历或同等的相关经验。
- 4–8年在制药、临床研究、eCOA或相关面向客户的项目、计划、组合或账户环境中的相关经验。
- 有 demonstrated experience（具体经验）
查看英文原文
At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.
As a Program Manager within Project Management, you will serve as a key connection between our clients and operational teams, overseeing the relationship and delivery health across portfolios of clinical studies. You will bring together the right expertise to manage risks, drive consistency, strengthen client partnerships, and support successful delivery across assigned accounts. If you thrive in a dynamic, client-facing environment where you can take ownership, influence decisions, and navigate complexity, we’d love to hear from you.
What We Offer
- Competitive compensation
- Health, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and company holidays
- Wellness programs and Employee Assistance Program
- Flexible remote work options
What You’ll Be Doing
- Oversee delivery health across one or more assigned client portfolios, maintaining visibility across multiple clinical studies and ensuring consistent execution against client expectations.
- Build trusted client relationships, understand priorities and challenges, and translate client needs into clear actions for Project Management teams, operational teams, and subject matter experts.
- Identify portfolio-level delivery risks, manage escalations, drive timely resolution, and proactively address issues that could affect client satisfaction, revenue, or future opportunities.
- Monitor study timelines, financial performance, operational KPIs, and agreed processes across assigned accounts, using insights to support governance discussions and continuous improvement.
- Partner across the broader account team, including Business Development and Client Success, to support a consistent client experience, account strategy, retention, and long-term growth.
- Prepare for and participate in client governance and operational meetings, communicating effectively with stakeholders and providing clear recommendations and direction.
What We Look For
- Bachelor’s degree or equivalent relevant experience.
- 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment.
- Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams.
- Knowledge of the drug development process; experience with eCOA or clinical study delivery is preferred.
- Strong judgment and the confidence to make decisions, manage difficult conversations, and constructively challenge stakeholders while maintaining trusted relationships.
- Proactive, adaptable, and comfortable operating independently in an environment where priorities can change and solutions are not always defined by established processes.
- Excellent organizational, prioritization, stakeholder-management, and problem-solving skills, with the ability to balance portfolio-level visibility with important operational detail.
- Excellent written and verbal English communication skills and the ability to work effectively across multidisciplinary and geographically distributed teams.
- Ability to work remotely within the United States and travel periodically for client or business meetings.
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
Originally posted on Himalayas