客户成功助理经理
Associate Customer Success Manager
加入我们，为客户提供愉悦的体验。Five9 是一家领先的云客服中心软件提供商，将云计算创新的力量带给全球客户。
每天践行我们的价值观，使我们形成了以团队为先的文化，让我们在享受旅程的同时不断创新、成长并取得成功。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
Five9 正在寻找一位充满热情且注重成果的客户成功经理加入我们充满活力的团队。作为高级客户成功经理，您将成为客户与 Five9 之间的联络人，以主动且非指定的方式解决客户的问题、疑虑和疑问，并提供有效的解决方案。
**主要职责：**
- 成为客户在使用案例和产品功能方面的可信赖伙伴
- 代表客户协调 Five9 内部多个跨职能团队的体验
- 理解 Five9 的产品、服务和支持流程
- 根据客户需求和目标，确保解决方案及时且成功交付
- 在需要时协助处理高优先级请求或问题升级
**主要资格：**
- 有客户成功、客户管理、业务发展或其他面向客户的职位经验者优先
- 能够讨论、理解并在复杂项目和流程中工作
- 具备同时管理多个项目的实际能力，并严格注意细节
- 优秀的倾听、口头和书面沟通能力
- 必须具备自我驱动和自我激励的能力
- 本科或以上学位
工作地点：该职位对居住在我们办公室 30 英里范围外的候选人是完全远程的。对于居住在我们办公室 30 英里范围内的候选人，该职位为混合办公，每周需到办公室工作 3 天（周二、周三、周四）。
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作为我们持续致力于多元化、公平性和包容性的承诺的一部分，Five9 在整个招聘过程中支持薪酬透明。实际的薪酬包基于每个候选人的多种因素，包括但不限于技能、经验深度、认证和具体工作地点。所显示的范围反映了美国地区新员工薪资的最低和最高目标。您的招聘经理可以在招聘过程中向您详细说明具体的薪酬包。
此外，总
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner.
**Key Responsibilities:**
- Being the trusted partner for the customer on use-case and product functionality
- Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
- Apply an understanding of Five9s products, services, and support processes
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Assist with high severity requests or issue escalations as needed
**Key Qualifications:**
- Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
- Ability to discuss, understand, and work within complex project and processes
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, verbal and written communication skills
- Must be self-directed and self-motivated
- BA/BS degree or higher
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$55,700—$129,400 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.