eCOA客户管理总监，客户服务
eCOA Account Management Director, Client Services
职位名称：客户服务部eCOA账户管理总监
工作地点：伦敦，大伦敦，英国
工作地点类型：远程
工作合同类型：全职
职位级别：
职位概述
为一个大型市场中的客户服务中心专业人员团队提供运营领导（人员配置和预算），主要负责其领域内的客户服务。
核心职责
- 制定并指导资源以确保客户满意度。
- • 与客户探讨IQVIA产品和服务的使用，为客户问题提供解决方案，并评估客户需求，开发方法以确保账户服务团队得到充分培训并达到最佳表现。
- • 在客户服务中心内建立、发展并提供领导力。
任职要求
• 本科学位（优先）
· 九年相关工作经验（必须）
• 两年IQVIA客户服务中心代表经验（优先）
• 精通客户服务中心代表领域的概念、实践、报告质量与完整性和流程。
• 精通IQVIA产品。
• 有培养和管理他人的经验。
• 有制药行业经验者优先。
• 具备商业敏锐度（了解制药行业，包括IQVIA数据的应用）。
• 具备变更管理/流程分析技能（如业务流程再造）。
• 具备良好的沟通能力，包括培训/演示能力和与客户灵活应对的能力。
• 具有在复杂、多学科项目中监督或参与项目管理的经验。
• 具备管理技能，包括注重团队建设。
• 熟悉IQVIA数据库和报告创建流程。
IQVIA是生命科学和医疗保健行业临床研究服务、商业洞察和医疗健康智能领域的全球领先提供商。我们创造智能连接，加速创新医疗方案的研发和商业化，帮助改善全球患者的治疗结果和人群健康。了解更多请访问
IQVIA致力于在招聘过程中保持诚信，对候选人欺诈行为采取零容忍政策。您在申请中提交的所有信息和资质必须真实完整。在招聘过程中任何虚假陈述、误导性信息或重要遗漏都将导致立即取消您的申请资格，或在后期发现时终止雇佣关系。
查看英文原文
Job Title: eCOA Account Management Director, Client Services
Job Location: London, Greater London, United Kingdom
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Job Overview
Provides operational leadership (staffing and budgeting) for a group of client service professionals within a large market with primary responsibility for client service in their domain.
Essential Functions
- Plans and directs resources to ensure client satisfaction.
- • Consults with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure account service teams are adequately trained and performing at optimal levels.
- • Builds, develops and provides leadership within a client service team.
Qualifications
• Bachelor's Degree Pref
- Nine (9) years related work experience Req
- • Two (2) years experience as an IQVIA Client Service Rep Pref
- • Expert knowledge of the concepts, practices, reporting quality & integrity and procedures of the client service representative field.
- • Expert knowledge of IQVIA products.
- • Experience developing and managing others.
- • Pharmaceutical experience preferred.
- • Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
- • Change management/process analysis skills (e.g. business process re-engineering).
- • Strong communication skills, including ability to train/present and deal tactfully with clients.
- • Project management experience in overseeing or contributing in complex, multi-discipline projects.
- • Managerial skills, including a strong focus on team building.
- • Knowledge of IQVIA databases and report creation process.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
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Originally posted on Himalayas