技术项目工程师（CCaaS & UCaaS）
Technical Project Engineer (CCaaS & UCaaS)
我们正在寻找一位经验丰富的PSO技术项目工程师（CCaaS和UCaaS），负责客户通信平台的端到端实施。在此职位中，您将管理完整的上线项目周期，配置和部署通信系统，支持技术集成，并确保客户的无缝上线体验。您将成为主要的实施负责人，连接技术执行与强大的客户沟通和项目交付纪律。
如果您喜欢解决实施挑战，使用通信平台，并从头到尾管理面向客户的工程技术部署，那么这个职位适合您。
**职责和责任**
- 领导完整周期的实施项目（通常为30–90天），从启动到上线和超期支持
- 根据工作量负责1–2个同时进行的客户实施项目
- 与客户进行项目范围定义、需求收集和解决方案设计
- 配置和部署CCaaS和UCaaS平台，如Zoom、Five9、Genesys、Dialpad或类似系统
- 管理技术设置，包括号码迁移、路由配置、系统配置和UAT测试
- 在适用的情况下支持API和相关系统的集成与配置
- 主持客户上线会议、培训和实施研讨会
- 在整个实施生命周期中作为客户的首要联系人
- 与内部团队（包括IT、项目经理和支持团队）协调以确保交付成功
- 在上线后确保顺利过渡到供应商支持或运营团队
- 创建和维护实施文档、上线指南和技术手册
- 识别实施风险，实时排查部署问题并提出解决方案
技术专长
- 具备CCaaS和/或UCaaS平台的经验（例如Zoom、Genesys、Five9、Dialpad或类似系统）
- 对系统配置、电话设置和呼叫流程设计有深入理解
- 具备集成、API和技术实施流程的经验
- 具有SaaS上线、技术咨询或实施工程的背景
核心技能
- 强大的问题解决能力和系统思维
- 能够管理复杂的实施时间表和多个利益相关者
- 高度有条理，注重细节
- 在实际实施过程中能够舒适地排查技术问题
沟通能力
查看英文原文
We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.
If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.
**Duties and Responsibilities**
- Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go-live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
Technical Expertise
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
Core Skills
- Strong problem-solving and systems-thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
Communication & Soft Skills
- Strong English communication skills (fluent required)
- Confident leading client-facing calls, workshops, and training sessions
- Customer-focused, empathetic, and solution-oriented approach
- Ability to work independently in a remote, cross-functional environment
- Strong documentation skills and ability to translate technical work into clear processes
Bonus Points:
- Experience designing or managing backend workflows for operational processes.
- Familiarity with automation testing and data extraction from PDFs or other structured documents.
- Experience working in startup or remote operations environments.
- Exposure to HIPAA-compliant processes or healthcare operational workflows.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
**Learn More**
**Stay updated on open roles and industry insights.**
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- Visit our website: [www.hireframe.com](http://www.hireframe.com/)
**Tune in to our What Worked podcast**
Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
**Learn More**
**Stay updated on open roles and industry insights.**
Follow us on:
- [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr)
- [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#)
- [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all)
- [YouTube](https://www.youtube.com/@Hireframe)
- Visit our website: [www.hireframe.com](http://www.hireframe.com/)
**Tune in to our What Worked podcast**
Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.