运营专员
Operations Associate
我们正在寻找一位高度组织化、行动迅速且注重细节的运营助理，以支持技术咨询和采购顾问公司不断增长的需求。该职位结合了运营、商业智能和销售支持，确保管理层能够快速获得准确的信息、干净的数据和可用材料。
这是一个幕后工作、高度信任的角色。你将每天与管理层密切合作，拓展关注点，保护时间，并推动工作进展。准确性重要，速度重要，责任感重要。
理想的候选人具备流程思维，善于分析，在一个优先级不断变化、紧迫感是常态的快节奏环境中感到舒适。
职责和要求
#### 商业智能与交易支持
- 构建并维护客户和供应商评估的定价工作表和比较工具
- 创建定价矩阵，比较建议零售价（MSRP）、折扣、净有效费率和总拥有成本（TCO）
- 快速完成定价分析、比较和摘要，以支持正在进行的交易
- 通过管理时间表、整理供应商回复和总结输入内容来支持RFP和RFI
- 分析历史交易数据和基准数据，验证定价的公平性
- 准备简短清晰的内部摘要，使管理层能够立即采取行动
#### 收入完整性与追踪
- 跟踪供应商和合作伙伴的佣金条款和结构
- 验证月度佣金报告的准确性和完整性
- 核对预期支付与实际支付，尽早发现差异
- 维护佣金历史、时间和支付状态的有序记录
- 准备简洁的摘要，以支持对延迟或错误付款的及时跟进
#### CRM准确性与数据卫生
- 保持CRM系统作为可靠的信息来源
- 确保账户、供应商、交易、笔记和文档完整准确
- 用清晰的业务背景丰富记录，使信息易于查找
- 保持数据最新，使管理层无需追查信息
#### 运营、日程安排与流程支持
- 提供运营支持以满足日益增长的业务需求
- 管理日历、日程安排和会议后勤
- 协调Zoom会议、Zoom调度器及相关工具
- 支持销售外联、跟进、介绍和行动项
- 跟踪未完成的事项，并在工作停滞时主动推进
- 支持差旅计划、日程安排和后勤事宜
查看英文原文
We are seeking a highly organized, fast-moving, and detail-oriented Operations Associate to support growing demand within a technology advisory and procurement consultancy. This role blends operations, commercial intelligence, and sales support, ensuring leadership has accurate information, clean data, and ready-to-use materials to make decisions quickly.
This is a behind-the-scenes, high-trust role. You will work closely with leadership day to day to extend attention, protect time, and keep work moving forward. Accuracy matters. Speed matters. Ownership matters.
The ideal candidate is process-minded, analytical, and comfortable operating in a fast-paced environment where priorities shift and urgency is the norm.
Duties and Responsibilities
#### Commercial Intelligence & Deal Support
- Build and maintain pricing workbooks and comparison tools for client and vendor evaluations
- Create pricing matrices comparing MSRP, discounts, net effective rates, and total cost of ownership (TCO)
- Turn around pricing analysis, comparisons, and summaries quickly to support active deals
- Support RFPs and RFIs by managing timelines, organizing vendor responses, and summarizing inputs
- Analyze historical deal data and benchmarks to validate pricing fairness
- Prepare short, clear internal summaries that allow leadership to act without delay
#### Revenue Integrity & Tracking
- Track commission terms and structures across vendors and partners
- Validate monthly commission reports for accuracy and completeness
- Reconcile expected versus actual payments and flag discrepancies early
- Maintain organized records of commission history, timing, and payment status
- Prepare concise summaries to support timely follow-ups on late or incorrect payments
#### CRM Accuracy & Data Hygiene
- Maintain CRM systems as a reliable source of truth
- Ensure accounts, vendors, deals, notes, and documentation are complete and accurate
- Enrich records with clear business context so information is easy to find
- Keep data current so leadership never has to chase information
#### Operations, Scheduling & Workflow Support
- Provide operational support to meet increasing business demand
- Manage calendars, scheduling, and meeting logistics
- Coordinate Zoom Meetings, Zoom Scheduler, and related tools
- Support sales outreach, follow-ups, introductions, and action items
- Track open threads and proactively push work forward when it stalls
- Support travel planning, scheduling, and logistics as needed
#### Process Improvement & Documentation
- Build new processes and improve existing workflows to increase efficiency
- Document processes and assist with creating simple SOPs, templates, and trackers
- Maintain organized records of proposals, sales activity, and operational documentation
- Ensure accuracy, consistency, and professionalism across all operational tasks
- Handle business and client information with confidentiality
- High school diploma required; Associate’s or Bachelor’s degree preferred
- 2–4 years of experience in operations, administrative support, coordination, or similar roles
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple priorities and meet tight deadlines
- Analytical mindset with the ability to spot inconsistencies or missing data
- Clear written and verbal English communication skills
- Comfortable using Google Workspace, Microsoft Office, CRM systems, Zoom, and productivity tools
- Comfortable using ChatGPT or similar tools for research, drafting, and analysis
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
**Learn More**
**Stay updated on open roles and industry insights.**
Follow us on:
- [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr)
- [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#)
- [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all)
- [YouTube](https://www.youtube.com/@Hireframe)
- Visit our website: [www.hireframe.com](http://www.hireframe.com/)
**Tune in to our What Worked podcast**
Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.