总经理 - 投资组合公司
General Manager - Portfolio Company
ABOUT AVIARA
Aviara 是一家专注于新兴市场中 AI 驱动的并购交易的私募股权公司。我们收购具有持久价值、由创始人主导的企业，这些企业已经在当地建立了信任，然后通过更好的运营节奏、销售纪律、AI 自动化和更清晰的财务管理来提升它们。
我们的初始重点是阿根廷和拉丁美洲。我们关注服务类企业、软件驱动的服务、专业服务、细分 B2B 运营商以及传统本地公司，这些公司的所有者已经打造了真实的东西，但业务仍然依赖于手动流程、非正式销售、电子表格、WhatsApp 和创始人的记忆。
我们不是在招聘一名从外部撰写幻灯片的战略家。我们正在招聘一名能够管理我们收购的其中一家企业的人员。
ABOUT THE ROLE
总经理将负责 Aviara 投资组合公司的日常运营表现。
你将接手一家真实的公司，拥有客户、员工、习惯、限制和当地声誉。你的工作是保留有效部分，修复无效部分，并每周让公司更有价值。这意味着要进行客户电话、销售跟进、招聘、解雇、定价、收款、服务交付、流程清理、报告以及亲自参与 AI/流程实施。
这是一个战术性运营职位。你应该习惯于深入细节：审查销售管道、联系客户、查看现金、与员工坐在一起了解工作流程、安装简单系统并快速做出决策。
WHAT YOU'LL DO
- 管理每周的运营节奏：销售管道、客户健康状况、交付、人员配置、现金、应收账款、优先事项和障碍。
- 负责收入、留存率、毛利、客户满意度和基本损益表表现。
- 与客户相处，了解他们为什么购买、为什么留下、什么让他们感到沮丧，以及在哪里有扩展的可能。
- 清理销售策略：线索跟踪、跟进、定价、提案、成交率、续约、推荐和客户扩展。
- 直接管理团队。设定明确的期望，辅导员工，必要时招聘，并在需要时做出艰难的人事决策。
- 绘制公司从线索到现金的核心流程：工作如何进入，如何分配，如何交付，客户如何被计费，以及问题出现在哪里。
- 识别第一个实际的 AI/流程改进，例如电话摘要、客户跟进、报价生成、文档处理、CRM 数据维护、报告、日程安排、收款。
查看英文原文
ABOUT AVIARA
Aviara is a private equity shop focused on AI-enabled rollups in emerging markets. We buy durable, founder-led businesses where local trust already exists, then improve them with better operating cadence, sales discipline, AI automation, and sharper financial management.
Our initial focus is Argentina and Latin America. We are looking at service businesses, software-enabled services, professional services, niche B2B operators, and legacy local companies where the owner has built something real but the business still runs on manual workflows, informal sales, spreadsheets, WhatsApp, and founder memory.
We are not hiring a strategist to write slides from the outside. We are hiring someone who can run one of the businesses we acquire.
ABOUT THE ROLE
The General Manager will be responsible for the day-to-day performance of an Aviara portfolio company.
You will inherit a real business with customers, employees, habits, constraints, and local reputation. Your job is to keep what works, fix what does not, and make the company more valuable every week. That means customer calls, sales follow-up, hiring, firing, pricing, collections, service delivery, process cleanup, reporting, and hands-on AI/process implementation.
This is a tactical operating role. You should be comfortable being close to the details: reviewing the pipeline, calling customers, checking cash, sitting with employees to understand workflows, installing simple systems, and making decisions quickly.
WHAT YOU'LL DO
- Run the weekly operating cadence: sales pipeline, customer health, delivery, staffing, cash, receivables, priorities, and blockers.
- Own revenue, retention, gross margin, customer satisfaction, and basic P&L performance.
- Spend time with customers to understand why they buy, why they stay, what frustrates them, and where expansion is possible.
- Clean up the sales motion: lead tracking, follow-up, pricing, proposals, close rates, renewals, referrals, and account expansion.
- Manage the team directly. Set clear expectations, coach people, hire where needed, and make hard people decisions when required.
- Map the company's core workflows from lead to cash: how work comes in, how it gets assigned, how it gets delivered, how customers are billed, and where things break.
- Identify the first practical AI/process improvements, such as call summaries, customer follow-up, quote generation, document processing, CRM hygiene, reporting, scheduling, collections, internal knowledge search, or repetitive admin work.
- Implement simple tools and workflows that employees actually use.
- Build dashboards and weekly reports that show what is happening in the business without needing founder intuition.
- Work with Aviara on budget, hiring, pricing changes, tuck-in opportunities, and the first 100-day operating plan.
FIRST 90 DAYS
- Build trust with the team, founder/seller, customers, and key local relationships.
- Learn the business by sitting in the work, not just reviewing reports.
- Produce a simple operating diagnostic: revenue drivers, customer segments, team strengths/gaps, margin leaks, process bottlenecks, cash issues, and AI/process opportunities.
- Establish a weekly business review and a short list of measurable priorities.
- Fix a few obvious problems quickly without breaking the culture.
WHAT GOOD LOOKS LIKE
- The team knows what matters each week.
- Sales follow-up is no longer informal or founder-dependent.
- Customer issues are visible and acted on.
- Cash, receivables, pricing, and margins are watched closely.
- Manual workflows are getting turned into repeatable systems.
- Aviara can understand business performance from clean weekly updates.
- The business is more organized, more commercial, and more scalable six months after you start.
QUALIFICATIONS
- 3-8 years of experience in operations, sales leadership, business operations, startups, consulting, private equity portfolio operations, search funds, local services, or entrepreneurship.
- Evidence that you have owned outcomes, not just advised on them.
- Strong commercial instincts. You are willing to sell, follow up, talk to customers, and ask for money.
- Comfort managing people directly and holding a team to a higher standard.
- Basic financial fluency: revenue, gross margin, EBITDA, cash, receivables, pricing, utilization, headcount, and working capital.
- Strong Spanish and English communication for Argentina and Latin America roles.
- High agency and low ego. You can do the messy work yourself before asking someone else to do it.
- Comfortable using AI tools in practical ways to reduce admin work, improve follow-up, and make the business easier to run.
HELPFUL BUT NOT REQUIRED
- Experience running or scaling an SMB, services business, professional services firm, software-enabled service company, agency, clinic, field-service business, or vertical-market software company.
- Experience in Argentina, Latin America, or another emerging market.
- Prior founder, chief of staff, BizOps, RevOps, sales, consulting, search fund, or portfolio operations experience.
- Experience implementing CRM, finance systems, workflow tools, AI agents, or lightweight internal software.
APPLICATION QUESTIONS
- Tell us about a business, team, or function you personally ran. What were the weekly metrics and what changed because of you?
- Give an example of a messy operating process you fixed. What was broken, what did you change, and what happened?
- How would you spend your first 30 days after taking over a founder-led services business?
- Describe a time you had to push a team to a higher standard.
- Are you willing to be hands-on with sales, customer calls, collections, hiring, process cleanup, and AI/tool implementation?