远程医疗协调员（孟加拉语）
Remote Healthcare Coordinator (Bengali)
职位简介：
我们正在寻找一名远程医疗协调员加入我们的团队。在该职位中，您将通过电话和邮件等沟通方式，为患者、护理人员和健康计划成员提供专业、有同理心且高质量的支持。职责包括安排和协调医疗预约，解答与服务和预约详情相关的问题，维护准确的记录，并提供行政支持以确保顺畅的客户体验。理想的候选人应具备双语能力，以客户为中心，高度有条理，并能在快节奏的远程环境中工作。此职位适合具备出色沟通能力、注重细节，并能在多任务处理中提供优质服务并保持专业素养的人士。
主要职责：
- 通过电话和电子邮件处理客户咨询，提供准确的信息。
- 拨打外线电话与患者和护理人员联系，安排、确认和跟进医疗预约。
- 处理与预约协调和患者支持相关的来电。
- 根据患者和护理人员的需求安排、重新安排和协调医疗预约。
- 回答有关预约详情、可用性、时间及相关信息的问题。
- 在适用的情况下，提供检测结果的可用性和预期处理时间的更新。
- 维护客户互动、预约和沟通的准确详细记录。
- 根据需要执行行政和客户服务支持任务。
- 提供专业且高质量的客户服务，以确保患者和护理人员的满意度。
- 执行与职位相关的其他任务。
- 任职资格与要求：
- 英语水平熟练（书面和口语）。
- 孟加拉语水平熟练（书面和口语）。
- 优秀的沟通和人际交往能力。
- 有医疗行业经验者优先。
- 需要有客户服务经验。
- 在快节奏环境中具备出色的组织能力和多任务处理能力，注重细节。
- 能够在压力下工作并按时完成任务，同时保持准确性和效率。
- 能够快速学习新系统、软件和工作流程。
- 熟练使用 Microsoft Office（Word、Excel、Outlook）。
- 无需出差
查看英文原文
Job Summary:
We are seeking a Remote Healthcare Coordinator to join our growing team. In this role, you will provide professional, compassionate, and high-quality support to patients, caregivers, and health plan members through inbound and outbound communications. Responsibilities include scheduling and coordinating medical appointments, answering questions related to services and appointment details, maintaining accurate records, and providing administrative support to ensure a seamless customer experience. The ideal candidate is bilingual, customer-focused, highly organized, and comfortable working in a fast-paced remote environment. This position is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks while delivering exceptional service and maintaining professionalism in every interaction.
Key Responsibilities:
- Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications.
- Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments.
- Manage inbound calls related to appointment coordination and patient support.
- Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs.
- Answer questions regarding appointment details, availability, timing, and related information.
- Provide updates regarding test result availability and expected turnaround times, when applicable.
- Maintain accurate and detailed records of customer interactions, appointments, and communications.
- Perform administrative and customer service support tasks as needed.
- Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction.
- Perform other duties related to the position as assigned.
- Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Proficient level of Bengali (written and spoken).
- Excellent communication and interpersonal skills.
- Previous experience in the Healthcare industry is a plus.
- Previous experience in customer service is required.
- Strong organizational and multitasking skills with attention to detail in a fast-paced environment.
- Ability to work under pressure and meet deadlines while maintaining accuracy and efficiency.
- Ability to quickly learn new systems, software, and workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Out-of-the-box thinker with a highly adaptable, reliable, self-motivated, and confident approach.
- Positive attitude and the ability to learn and adapt quickly.
- Ability to understand and follow established processes accurately with minimal supervision.
- Ability to work 9:00 AM to 5:00 PM U.S. Eastern Time (New York) and adapt to business needs.
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Opportunity to help elderly individuals and contribute to their well-being.
- Great work environment with potential for growth.
Originally posted on Himalayas